1 IT Systems Support Specialist Job in Bryan, TX
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IT Systems Support Specialist
$47k-64k (estimate)
Full Time | Public Administration
0 Months Ago
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City of Bryan is Hiring an IT Systems Support Specialist Near Bryan, TX
Position Information
Posting Number
2023172
Position Title
IT Systems Support Specialist
Position #
8027
FLSA
Non-Exempt
Classification Type
Labor/Maintenance/Technical
Department
Information Technology
Job Type
Full Time
Work Schedule
Monday-Friday; 8am-5pm
Hiring Pay Rate
$18.50-$20.00/hour (depending on qualifications)
Posting Opening Date
01/11/2024
Posting Closing Date
Job Summary
The System Support Specialist provides front-line support to the City of Bryan employees/end users for desktops, laptops, and all peripheral technology devices and performs work involving troubleshooting and assistance in the following areas: PC hardware and software, network file and print services, and numerous other IT-related applications.
Essential Job Functions
- Provides end-user support by monitoring and responding to IT Support tickets received by email, phone, and in-person regarding computers, phones, mobile devices, printers, and other peripherals.
- Provides courteous and expedient end-user support when resolving issues. Escalates complex issues to the appropriate support teams as needed.
- Interprets. classifies, tracks, and monitors support cases to ensure timely resolutions.
- Properly documents all steps taken to resolve service requests.
- Installs, upgrades, moves, troubleshoots, repairs, and performs preventive maintenance on workstations and peripherals.
- Researches resolutions to hardware errors or failures and software issues.
- Installs approved and licensed client software applications.
- Adheres to asset management policies and tracks computer equipment.
- Adheres to established standards for desktop and laptop software and hardware utilization and configuration.
- Researches, resolves, documents, and communicates system hardware, processes, and procedural issues.
- Maintains current knowledge and level of expertise to ensure effective problem-solving capabilities.
- Responsible for configuring, testing, and managing the installation and rollout of Microsoft Operating Systems and Office products.
- Remains current on industry standards and principles through regular review and study of technical material via online classes and training site subscriptions.
- Provides 24 × 7 on-call support on a rotating schedule.
- Performs related duties as required.
- Responds regularly and promptly to work.
Minimum Qualifications
Required:
- High School Diploma or GED.
- At least one (1) year of work experience involving computer maintenance and support.
- Experience in personal computer maintenance and support and LAN/WAN support.
- Experience in a network environment utilizing, installing, troubleshooting, and updating the following systems and software: Windows Server 2016 and newer, Microsoft Exchange Server 2016 and newer, Windows 8/10/11, and Microsoft Office 2016 and newer.
Preferred:
- Associate’s degree or higher, with major coursework in computer science or a similar field of study.
- Background in PC support or a call center environment.
Knowledge, Skills & Abilities
Knowledge of:
- Networking and data processing techniques.
- Computer hardware and software.
- Computer operating procedures and techniques.
Ability to:
- Learn department functions thoroughly to provide general information and explain detailed department processes and procedures.
- Demonstrate collaborative, respectful, and productive work habits.
- Maintain and continually update knowledge of the principles, practices, equipment, and materials used in data processing and computer programming.
- Accurately troubleshoot hardware and software-related problems.
- Install, monitor, maintain, and troubleshoot the City’s software, workstation applications, printers, and other peripherals.
- Work independently on projects with minimal supervision or as part of a team as needed.
- Work efficiently in a fast-paced environment subject to frequent interruptions.
- Prepare clear, concise, and complete reports, correspondence, and other written materials.
- Display ethical conduct, individual initiative, creative problem-solving, and responsive service.
- Organize workload; establish priorities; and meet established deadlines and standards of work output.
- Maintain the absolute confidentiality of sensitive files, data, and materials accessed, discussed, or observed while working with City staff.
- Anticipate, identify, and effectively resolve various issues and problems.
- Be constantly alert and aware of safe working practices and workplace hazards; ability to initiate positive and appropriate corrective action in the event of a sudden accident or equipment failure.
- Comply with City and department administrative directives, policies, and procedures.
- Demonstrate satisfactory performance and the initiative to take on new responsibilities.
- Demonstrate regular, reliable, and punctual attendance.
- Provide management with sound, positive advice, and information concerning the incumbent’s area of responsibility.
- Establish and maintain cooperative working relationships with those contacted in the course of work and communicate effectively with the public and other required entities.
Skills:
- Strong verbal and written communication skills.
- Strong customer service skills, with the ability to respond to customer inquiries with tact and diplomacy.
- Strong analytical, problem-solving, organizational, and time-management skills.
Licenses, Certifications & Special Requirements
Required:
- Texas Class C driver’s license with a good driving record as measured by the City’s evaluation system.
- On-call technical support on a rotating basis for all systems; must be able to respond and escalate within posted time constraints.
- Must be able to access Texas Criminal Justice Information Services (CJIS) System data. As a result, the person selected for the position cannot possess a felony or Class A misdemeanor conviction; or a Class B misdemeanor conviction within the past 10 years.
Preferred:
- Additional certifications such as CompTIA A , Microsoft, and/or Cisco.
Physical Demands
Physical demands include but are not limited to: sitting, talking, hearing, seeing, standing, walking, driving, stooping, kneeling, reaching, pushing, pulling, twisting, bending, crawling, climbing, and using hands and fingers to operate equipment to regularly lift, carry, and/or move up to 25 pounds and occasionally up to 50 pounds.
Working Conditions
Work is performed primarily in an office setting or a well-lit and temperature-controlled working environment.
At times, the position will be required to be in the field, and there will be exposure to inclement weather, temperature extremes, moving mechanical parts, electrical hazards, noise, vibration, dust, pollen, odors, fumes, and/or other irritating airborne particles.
At times, the position will be required to be in the field, and there will be exposure to inclement weather, temperature extremes, moving mechanical parts, electrical hazards, noise, vibration, dust, pollen, odors, fumes, and/or other irritating airborne particles.
Equipment
Work shall be performed with tools, appliances, and equipment approved by those agencies and bodies that have control, authority, or approval of the design working ranges or limitations of those items; the employee has the responsibility to conform to those ranges and limitations.
Equipment may include but is not limited to computers (desktops/laptops/tablets), monitors, printers, phones (desktop and mobile), copiers, scanners, fax machines, televisions, projectors, audio/video equipment, and City vehicles.
Equipment may include but is not limited to computers (desktops/laptops/tablets), monitors, printers, phones (desktop and mobile), copiers, scanners, fax machines, televisions, projectors, audio/video equipment, and City vehicles.
Additional Notes/Instructions for Applicants
This job description is not intended to be construed as an exhaustive list of responsibilities, duties, and skills required. City management has exclusive rights to alter this job description at any time without notice.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an ‘at-will’ relationship.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an ‘at-will’ relationship.
Quicklink for Posting
https://www.bryantxjobs.com/postings/3753
Job Summary
JOB TYPE
Full Time
INDUSTRY
Public Administration
SALARY
$47k-64k (estimate)
POST DATE
05/07/2023
EXPIRATION DATE
05/02/2024
WEBSITE
bryantx.gov
HEADQUARTERS
BRYAN, TX
SIZE
500 - 1,000
FOUNDED
1886
CEO
CHICK HERRIN
REVENUE
$50M - $200M
INDUSTRY
Public Administration
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About City of Bryan
2008 population: 70,000
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The job skills required for IT Systems Support Specialist include Customer Service, Technical Support, Communicates Effectively, Problem Solving, IT Support, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Systems Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Systems Support Specialist. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for IT Systems Support Specialist positions, which can be used as a reference in future career path planning. As an IT Systems Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Systems Support Specialist. You can explore the career advancement for an IT Systems Support Specialist below and select your interested title to get hiring information.
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