1 Towing Services Representative II - Department of Transportation Job in Baltimore, MD

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Towing Services Representative II - Department of Transportation

City of Baltimore, MD

Baltimore, MD | Full Time

$37k-48k (estimate)

1 Month Ago

Towing Services Representative II - Department of Transportation

$37k-48k (estimate)

Full Time 1 Month Ago

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City of Baltimore, MD is Hiring a Towing Services Representative II - Department of Transportation Near Baltimore, MD

OPENING DATE: 3/22/2024

CLOSING DATE: 4/5/2024 AT 12.00 MID-NIGHT

SALARY: $40,770.00 - $48,225.00 ANNUALLY

EDUCATION ACCREDITATION: Applicants education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at

www.naces.org

ELIGIBILITY: Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

PHYSICAL EXAMINATION: Eligible candidates must pass a job-related physical examination administered by the City.

DRUG & ALCOHOL TESTING: Eligible candidates under final consideration for appointment will be required to submit to drug and alcohol testing. Testing is also required prior to promotion to a sensitive job classification.

CRIMINAL BACKGROUND CHECK: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to authorize the release of and successfully complete a criminal conviction check.

PROBATION: All persons, including current City employees, selected from the eligible list resulting from this examination will be on probation for 6 months.

CLASS DESCRIPTION

A Towing Services Representative II interfaces with customers whose vehicles have been impounded by Baltimore City, resolves complex problems related to the abatement of abandoned vehicle referrals and resolution of customer complaints and facilitates the return, auction or disposal of vehicles. The work of this class involves leading towing services personnel but does not involve full supervisory duties or responsibilities.

Incumbents receive moderate supervision from a technical superior. Employees in this class work a rotating shift including weekends and holidays. Work is performed in an office setting where there are few hazardous conditions but where hostile or irate citizens may be encountered. Work requires minimal physical exertion.

SELECTION PROCESS

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of Maryland State laws and Baltimore City ordinances pertaining to impoundment of vehicles.
Knowledge of customer service practices and procedures.
Knowledge of office practices, procedures and equipment.
Knowledge of common business Window-based application and software.
Knowledge of computerized data entry.
Skill in handling irate or hostile customers effectively, tactfully and calmly.
Skill in exercising tact, diplomacy and sound judgement in stressful situations.
Skill in evaluating and comparing basic information on various documents for accuracy and consistency.
Ability to synthesize the data from a variety of sources to determine applicability to specific procedures and regulations.
Ability to communicate clearly and effectively orally and in writing.
Ability to establish and maintain effective working relationships with the general public, City employees and co-workers.
Ability to research records manually or utilizing computer.
Ability to access information from various databases.
Ability to operate common Window-based business application software.
Ability to understand, interpret, explain and ensure compliance with State laws and City ordinances, policies and procedures.
Ability to monitor, review and correct the work of others.
Ability to assess work of others and identify areas of deficiency.
Ability to develop, recommend and implement training.

MINIMUM QUALIFICATIONS

On or before the date of filing the application, each candidate must:

EDUCATION: Have graduated from an accredited high school or possession of a GED certificate

AND

EXPERIENCE: Have three years of experience performing public contact work involving resolution of vehicle impoundment related complaints and problems including data entry or word processing.

EXAMINATION PROCESS

Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.

NOTE: Those eligibles who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.

If you have questions regarding this position, please contact Ayomide Arodoye, Recruitment and Talent Acquisition Specialist via email at

Ayomide.Arodoye@baltimorecity.gov

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER