Essential Responsibilities:

Translates business strategy into measurable, executable work plans for the department. Partners with department leaders across the City of Atlanta (COA) to understand business needs and partners with CTO to align the technology strategy accordingly.

• Leads Managers and/or individual contributors directly and indirectly. Manages talent, performance, and career development for direct reports and responsible for people leadership decisions for staff in span of control. Understands talent management goals for the organization and succession planning. Fosters optimal utilization and development of talent across the organization and focuses on development plans. Develops and maintains a high level of employee engagement across their teams.

• Accountable for management of respective IT Applications or Services (including High Availability, established Service Continuity, & Service Level attainment). Negotiates for services, manages appropriate processes, and ensures quality service (internal and external) delivery. Provides enhanced transparency of the application support operations. Accountable for meeting and exceeding key performance metrics.

• Ensures respective application outages are resolved quickly with minimal impact to the business. Improves resiliency of the operational environment through effective root cause analysis and resolution, to reduce the number of application outages over time, and ultimately be able to prevent outages and/or correct them before felt by the business.

• Works with internal & external parties to plan, architect and integrate services within the COA ecosystem. Supports the implementation of new components, the ongoing maintenance and configuration of existing systems.

• Directs department specific projects with a forward-thinking strategic focus. Sets priorities and resolves conflicts within scope of the department. Monitors effectiveness of program responsibilities.

• Responsible for relevant Vendor relationship management. Negotiates for services, manages amendments with appropriate processes, and manages invoices with vendors.

• Responsible for a portion of the operating budget within department. Works with CTO to define budget needs and priorities. Manages to an approved budget.

• Accountable for operations and organizational support within their respective areas, including the management of workforce needs, risks and issues, as well as adherence to directives, standards, and policies.

• Accountable for facilitation of problem management, incident, and outage management, as well as change management processes.

• Accountable for inventory management and life cycle, related to computer devices and supporting hardware/tools.