The Clubhouse Attendant reports directly to the Clubhouse Supervisor and is responsible for providing exceptional customer service. The Clubhouse Attendant provides a high level of customer service including, but not limited to: provide a welcome greeting; assist with tee time check-in, scheduling and collecting green fees; sale of pro-shop merchandise, snacks and beverages; answering questions; provide clubhouse cleaning; prepare rental carts for daily use and other duties as required to ensure customers have an enjoyable experience. The Clubhouse Attendant will be required to work extended shifts, early mornings, evenings, weekends and holidays.

ESSENTIAL JOB FUNCTIONS

• Maintains a constant presence in the clubhouse.
• Answers and directs all incoming calls, takes messages when appropriate, secures information, and follows up with customers, etc.
• Informs players of current course conditions (i.e. cart restrictions, maintenance, etc.).
• Manages all tee times and documents all financial transactions through the G1 electronic tee sheet and POS system.
• Collects golfer contact information for marketing initiatives, data collection, etc.
• Prepares reports, lists, etc. as directed by supervisor to assist in marketing, golfer communications, financial reporting, etc.
• Identifies operational needs and addresses, as needed, within job responsibilities or communicates needs with supervisor.
• Prepares and serves food, beverage and concessions.
• Monitors and makes adjustments as required to starting times for golfers based on pace of play.
• Manages rental equipment for range and golf use according to policies and procedures.
• Prepares golf carts for rental by customers and tracks golf cart use.
• Handles all minor inquires and problems/complaints from customers.
• Maintains inventory of merchandise, food/beverage, etc.
• Maintains and keeps all working areas attractive, neat and clean performing general cleaning, including but not limited to restocking bathrooms; dusting displays; cleaning tables; vacuuming clubhouse floors; emptying trash receptacles; cleaning outside entrances, etc.
• Opens and closes the facility according to established policies and procedures.

• Assists with various responsibilities during tournament and/or outings to ensure customers' needs are met.
• Assist with grounds staff responsibilities as required.
• Attends staff meetings as required.
• Performs other duties as required.

Work Location: Reid Golf Course

Pay Grade 3 - Facility Manager I