Description

The City of Anaheim Public Works Department is seeking a dynamic to support the customer service counter. The Part Time Permit Technician I is responsible for providing customer assistance and service regarding permit application requirements and procedures, routing of plans to appropriate staff for review, and issuing permits according to established procedures.

Ideal candidates will have strong computer skills, be highly team-oriented, have exceptional attention to detail, and will be thoroughly experienced in modern office procedures and technology.

Candidates with prior permit technician and municipality experience are highly desirable.

The Public Works Engineering Permit Counter is a customer-centric unit focused on providing high caliber information and assistance to the general public, contractors , and engineers.

As one of the front-line representatives for the City, the unit strives to provide a quality customer service experience.

The Part Time Permit Technician I is an entry-level class is responsible for providing customer assistance at the public counter or on the phone and for providing general information on permit application requirements and processes.

Essential Functions

Provide information and assistance to the general public, contractors, engineers at the permit counter and over the phone regarding permit application requirements and processes, public works standards and regulations, plan requirements and permit fees.

Receive and review permit applications and related drawings for accuracy, completeness and compliance with established regulations;

issue and record approved permits; calculate, collect fees and issue inspection cards.

Receive plan check submittals; route plans as appropriate for checking; receive approved plans to calculate fees; inform customers, builders, and developers of plan check status by researching an automated system, logs, and associated files.

Prepare and maintain a variety of records on permit applications, plan submittals and approvals; research incomplete files including applicable fees due and new permits issued.

Enter and maintain license information and workers compensation insurance information in the Permit System database. Assist the public with daily inspection schedules and timeframes.

Receive plans and issue permits for right-of-way construction or impacts, and grading and / or drainage improvements. Ability to view and interpret basic GIS utility and right-of-way maps.

Assist the public with daily inspection schedules and timeframes. Perform related duties and responsibilities as required.

Qualifications

Experience : One year administrative support or customer service experience, including experience reviewing basic building or public works code requirements.

Direct contact with the public desirable.Knowledge of : Principles and practices of effective customer service and permit application review, modern office procedures, methods and equipment, including computers;

permit system data filing and retrieval; use of Microsoft office software; principles of basic report preparation; principles and procedures of record keeping.

• Ability to : Understand and interpret applicable codes, ordinances, and regulations; to classify, compute, tabulate and categorize data and information for permit process;
• respond to requests and inquiries from the general public; operate office equipment including computers, printers, an automated tracking system and a variety of software programs including spreadsheet applications;

maintain accurate records and files; communicate effectively and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.

License / Certification Required : Possession of a valid California Driver's License by date of appointment

Supplemental Information

Applications will be accepted until Friday, June 7, 2024 at 5 : 00PM.

Applicants are encouraged to apply early; this recruitment can close at any time without notice.

The selection process will consist of a minimum of skills examination and oral interview.

The eligibility list established from this recruitment may also be used to fill the current and / or additional vacancies throughout the City.

Candidates must be specific and complete describing their qualifications for this position. Failure to state pertinent information may lead to elimination from consideration.

Stating "see resume" is not an acceptable substitute for completed application.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug / alcohol screening).

The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization .

Communication regarding your application and / or status will be sent to the email address listed on your application . Please check your email regularly throughout the recruitment process as you will not receive communications by any other

method .

Last updated : 2024-05-21