NATURE OF WORK

Specialized customer service with clerical work in maintaining fiscal accounts, involves responsibility for maintaining fiscal accounts and the receipt of payments. Work of this class requires the operation of electronic cash registers, pc, adding machines, as well as other standard office machines. Work is performed according to established procedures, although employees are expected to perform standard tasks with independence. Work is performed under general supervision and is subject to checks for accuracy through internal control and independent audits. It is extremely critical that employees in this class have good people and phone skills and the ability to handle citizens with tact and diplomacy.

TYPICAL DUTIES AND RESPONSIBILITIES

• Assist customers with new accounts, transfers, and termination of utility services; receive and balance cash payments and deposits; makes corrections and adjustments; handles inquiries concerning water, sewer, and commercial trash collection rates and methods of computing bills.

• Receives a variety of cash payments, bank and credit card drafts, for licenses, taxes, fees, cemetery deeds and other miscellaneous items; checks payment documents against bills, and receipts cash payment.

• Post changes of account numbers, rates, and other information to individual account cards; type new account cards and meter reading sheets; process new service tickets, posts accounts receivable.

• Performs related work as required.

EDUCATION AND TRAINING REQUIRED

General educational level (typically high school diploma or equivalent) plus specialized coursework (e.g., bookkeeper, typing, business, vocational training, etc.). 1-2 years of customer service and responsible clerical work in directly or closely related fields.

EXPERIENCE REQUIRED

Basic work experience required; proficiency of tasks beyond entry level; usually six months to one year.

SUPERVISORY RESPONSIBILITY

No supervisory responsibility required.

SCOPE OF POSITION

Responsible for own work. May exercise some indirect control over expenses and/or revenues. Works independently on assigned duties.

Job requires ability to exchange technical information with staff of other organizations, including internal and external customers, and/or the general public.

Majority of problems are solved by referring to policies, procedures, regulations or supervisors.

Knowledge of departmental operating policies and procedures to answer inquiries and respond to complaints.

Requires technical knowledge, required body of knowledge can be acquired in less than 6 months.

WORKING CONDITIONS

Physical surroundings are pleasant and comfortable, with little or no exposure to injury or other health hazard. Must be able to push, pull, lift, and carry twenty pounds or greater on occasion.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible spending account
• Life insurance
• Retirement plan

Schedule:

• 8 hour shift

Work Location: In person