1 Box Office / Ticket Operations Supervisor Job in Center, TX

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Box Office / Ticket Operations Supervisor

City of Allen, TX

Center, TX | Full Time

$60k-79k (estimate)

3 Weeks Ago

Box Office / Ticket Operations Supervisor

City of Allen, TX Center, TX

$60k-79k (estimate)

Full Time 3 Weeks Ago

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City of Allen, TX is Hiring a Box Office / Ticket Operations Supervisor Near Center, TX

HIRING RANGE: $2,013.13 - $2,466.16 Biweekly
FULL SALARY RANGE: $2,013.13 - $2,919.19 Biweekly

The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.
The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".
Our employees serve the citizens of Allen with the following values:

People First – Giving priority to others
Respect – Treating others with courtesy and dignity
Integrity – Serving with honesty, trust and hard work
Deliver – Following through on commitments while exceeding expectations
Excel – Creating an innovative and improving work environment

The purpose of this position is to supervise the operations of the box office at the Event Center. This is accomplished by ensuring high level customer service, training and supervising staff, resolving problems, supervising the box office, and serving as administrator for the ticketing software. This position works closely with Director of Booking & venue leadership. Other duties may include ensuring proper cash handling, creating and reviewing reports, tracking ticket sales, and assisting with auditing event settlement reports. This position provides direction to other employees.

Please Note: This position requires the ability to work a flexible schedule that includes working evenings, nights, weekends and some holidays.

Essential Functions

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Supervises staff and third-party staffing by coordinating work activities, developing schedules, providing feedback, and evaluating performance.
Plans events by executing potential seat scaling and building scaling for confirmed contracts.
Performs as ticket operations lead for venue tenants by assisting with ticket programming.
Serves as a liaison between the box office, the promoter, and Ticketmaster by communicating with lessees regarding ticketing needs, event set-ups and pricing; verifying that the event has been set up according to the promoter's requirements, providing daily reports of sales receipts, ensuring that Ticketmaster phone orders are distributed to customers with proper documentation, and serving as the database administrator for the ticketing software.
Controls financial reporting functions by ensuring full and accurate ticket sales, verifying the preparation of deposits, and making daily deposits, establishing ticketing and event control procedures, overseeing the work of third-party staff, reconciling accounting records, and approving timesheets.
Acts as a liaison between the box office, event center staff, patrons, and sports tenants by providing patrons assistance with seating or ticket issues, deploying ticket scanners, developing event briefings, and assisting with the season ticket renewal process.
Provides training for assigned staff and contractors in the use of a computerized ticketing system.
Oversees seat inventory at the event center by distributing complimentary tickets, opening seats for public sale, and distributing seat allocation in an optimal manner.
Compiles information and generates administrative reports to ensure accurate suite usage, generating reports for sales, event settlements, and tracking of event attendance.

Job Requirements

Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

High School diploma or equivalent plus three (3) years of relevant work experience

Other combinations of education and experience may be considered.
Knowledge of:

City rules, regulations, policies, and procedures.
Supervisory techniques and methods.
Professional and major amateur sports and entertainment events.
Ticket selling and box office operations.
Basic accounting principles and procedures.

Skill in:

Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees
Assessing and prioritizing multiple tasks, projects and demands.
Providing outstanding customer service and conflict resolution.
Identifying opportunities to improve customer service and satisfaction.
Operating a personal computer utilizing a variety of business software.
Working effectively in a high-pressure environment with changing priorities.
Resolving day-to-day questions/problems regarding methods and procedures.

Creating, preparing, writing, and proofing reports, documents, and correspondence.
Effectively communicating both orally and written.

Special Requirements:

Must possess a valid Texas Class C driver’s license.

Physical Demands / Work Environment:

Standard office environment.
Ability to sit or stand for long periods.
Ability to walk, lift, carry, push/pull as needed.
Ability to operate city or personal vehicle for business purposes.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.

Supplemental Information

Reading

Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Math
Basic - Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
Writing
Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Managerial
Receives general directions. The employee normally performs the job by following established standard operating procedures and/or policies. The employee may choose the appropriate procedure or policy. Performance is reviewed periodically.
Supervisory / Organizational Control
Work requires functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instructing, and scheduling work.
Complexity
Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action.
Interpersonal / Human Relations Skills
Very Frequent: More than 51% of work time.

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

Health & Dental Insurance
The City of Allen offers a choice of two PPO Medical Plan options for full-time employees. Vision insurance is included through enrollment in either of these plans. Employees also have the option of participating in an indemnity Dental Plan. Coverage is available to all full-time employees and their dependents under these plans at group rates. Employee insurance coverage goes into effect the first day of the month following 30 days of employment.
Insurance Coverage
Basic Group Life Insurance and Accidental Death and Dismemberment protection is provided to eligible full-time employees in the amount of one time the annual salary up to a maximum of $250,000 for each benefit.
Long-Term Disability Insurance is provided at no cost to full-time employees.
The City of Allen also offers optional programs that include Short-Term Disability, Voluntary Supplemental Life, Dependent Life and Voluntary AD&D insurance group rates.
Flexible Spending Accounts
Participation in Flexible Spending Accounts through payroll deduction for Health Care and Dependent Care expenses is also available for full time employees.
Wellness Program
The City of Allen administers a wellness program for full-time employees which provides premium reimbursement for participation in various wellness programs throughout the year.
Workers Compensation
All employees are covered by workers compensation for injuries sustained in the line of duty.
Holidays
Employees receive nine paid holidays per year, including one personal day.
Vacation
Employees with less than ten years of service are eligible to earn 120 hours per year. Employees with ten or more years of service are eligible for 160 hours per year.
Sick Leave
Full-time employees on a 40-hour workweek shall accrue 4.62 hours towards sick leave per pay period. There is no limit to the amount of sick leave hours accrued.
Retirement
The City of Allen participates in the Texas Municipal Retirement System (TMRS): All full-time employees must participate in the Texas Municipal Retirement System. TMRS is a qualified tax deferred retirement plan under Section 401 of the IRS. Seven (7%) percent of gross earnings are deducted each payroll as a pre-tax deduction and deposited into the member account. When an employee becomes vested and retires, the City provides 2-to-1 matching contributions. The City of Allen also participates in Social Security.
Deferred Compensation
The City of Allen offers an optional deferred compensation 457 plan in which employees can contribute a portion of their salary, before taxes, to a retirement account.
Longevity
Employees who have been with the City of Allen at least a year receive $4 per month for every month worked.