The Community Court Program Manager is a pivotal role responsible for overseeing the operations and strategic direction of the community court, including restorative justice initiatives, grant management, community engagement, and collaboration with judicial, administrative, and external justice entities. The individual in this role ensures the court’s alignment with best practices and innovative strategies, fostering a progressive, community-focused justice approach.Implement the strategic plan, ensuring initiatives and programs align with set objectives and community needs.
Coordinate with judicial and administrative bodies to operationalize strategies, ensuring cohesion and unified direction. Monitor progress, make necessary adjustments, and report on milestones and outcomes.
Oversee the financial health of the community court program by managing budgets and resources, including the identification of grant opportunities, grant writing and submission, and ensuring compliance with grant stipulations.
Develop and monitor the program’s budget, conduct financial analysis, and prepare detailed financial reports and forecasts for stakeholders.
Ensure all expenditures are within budget and properly accounted for and identify opportunities for cost savings and financial efficiency.
Manage grant funds ensuring proper allocation, compliance, and reporting on usage and outcomes to stakeholders.
Serve as the primary link between the court’s judicial team (judge, prosecutor, public defender) and administrative functions. Facilitate communication and cooperation among these groups, ensuring clarity of roles, responsibilities, and expectations. Coordinate with the court administrator for operational support and alignment with court policies and procedures.
Develop, implement, and/or manage restorative justice programs within the court system. Train staff and stakeholders in restorative justice principles and practices. Evaluate programs’ effectiveness, adjusting as needed to ensure alignment with community needs and judicial standards.
Establish and manage a Community Advisory Group, ensuring diverse representation and input from community members. Facilitate regular meetings, gather feedback on court initiatives, and incorporate community perspectives into court operations and programs.
Develop, monitor, and report on KPIs for the community court, providing regular updates to judicial, administrative, and community stakeholders. Use KPIs to guide decision-making, assess program effectiveness, and identify areas for improvement.
Establish and maintain relationships with external justice organizations, such as the Center for Justice Innovation, the National Center for State Courts, and other federal, state, and local entities. Coordinate joint initiatives, share information, and best practices, and leverage external resources to support court programs and strategies.
Work closely with the police department to foster a collaborative relationship, promoting community-oriented policing strategies and coordinating shared initiatives. Serve as a point of contact for concerns, joint initiatives, and information sharing between the court and police department.
Oversee the case manager(s), providing guidance, support, and direction in case handling, resource allocation, and client support strategies. Ensure case managers align their work with restorative justice principles and court objectives.
Work directly with probation services to ensure cohesive case management, compliance with court directives, and access to necessary support services for individuals on probation. Facilitate regular communication and coordination between the court and probation services.
Coordinate Memorandums of Understanding (MOUs) with service providers and other stakeholders; establish/maintain working relationships with said providers and other stakeholders in support of the mission of the court’s restorative justice initiatives.
Build and maintain a coalition of service providers within the community to support court clients and initiatives. Coordinate services, referral processes, and joint programs or initiatives.
Establish and maintain communication with other community courts to share information, best practices, and resources. Represent the court in inter-court initiatives or programs.
Attend relevant conferences, workshops, and training sessions to stay current with trends, best practices, and research in community courts, restorative justice, and related fields. Present at conferences and community meetings, showcasing the work of the community court, sharing successes and learnings, and establishing the court as a thought leader in restorative justice practices. Network with peers, experts, and other industry professionals to forge beneficial relationships, exchange knowledge, and identify opportunities for collaboration. Continuously seek professional development opportunities for self-improvement and to enhance the community court program’s effectiveness and reputation.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience
Bachelor’s degree required, master’s degree preferred, in criminal justice, business management, public administration, social work, or related field, and four or more years of related experience and/or training required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.To perform the job successfully, an individual should demonstrate the following competencies:
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
 Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention. 
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work promptly; strives to increase productivity; works quickly.
Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.
The City of Albany, Georgia is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Albany, Georgia will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.