• Oversee and drive the successful delivery of a portfolio of programs and projects on scope, budget and time.
• Work with business teams to understand the requirements for future projects, efficiently scheduling available resources to develop world class products and services.
• Appropriately structure the delivery model and process to ensure that resources are prioritized and scheduled across projects to maximize effectiveness.
• Develop and maintain a high performing team through effective hiring, coaching, rigorous performance/talent management processes, and vendor partner management.
• Foster a collaborative, success-oriented team environment where resources are empowered and accountable. Provide work direction, delegation, and prioritization to team.
• Provide thought leadership and significant influence to the continuous improvement of processes, policies and best practices to optimize delivery of technologies.
• Ensure ongoing improvements align with standard process/service management principles and technology Systems Development Life Cycle (SDLC) methodologies.
• Define, track and measure overall department performance and metrics. Complete and distribute applicable reports, models, status updates, statistics, etc., to technology leadership as required.
• Provide proper escalation to leadership for issues/problems as necessary. Participate in the organization's strategic and financial planning process.
• Gain and maintain a broad understanding of business, business needs, and how assigned technologies/domain drive and support the business.
• Provide effective and timely reporting on in-progress and forthcoming projects
• Ensure that risks and dependencies across the project portfolio are managed effectively and reported to senior management.
• Work in partnership with business and technology resource managers to plan the appropriate allocation of resources to ensure efficient project delivery.
• Ensure program/project standards (documentation, risk/dependency management, budget tracking, reporting, and governance) are consistent across the department and meet the needs of stakeholders.
• Ensure compliance with company's policies, processes and procedures.

Must-Have*

• Bachelor's Degree or equivalent
• Minimum 10 years of experience in IT
• Minimum 10 years of experience in Program/Project Management and/or Application Management
• Minimum 7 years of experience in Financial Services
• Minimum 5 years in process improvement experience or transformation experience
• Minimum 6 years of supervisory experience in

Skills and Knowledge

• 10 years of program/project management experience with a proven track record for delivering projects and driving execution.
• 5 years of experience managing direct report teams preferred
• Demonstrated experience of program/project management in an environment employing a variety of software development methodologies (agile, iterative, waterfall, etc)
• Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.
• Strong interpersonal, analytical, problem solving, facilitation, organizational, prioritization, effective decision making, and conflict resolution skills. Ability to negotiate or persuade others in complex situations.
• Strong problem solving and analysis skills, combined with impeccable business judgment and ability to communicate with highly technical and business management teams
• Ability to build, manage and sustain strong collaborative and productive relationships with business partners
• Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
• Strong planning and organization skills
• Experience of managing multiple stakeholders at all levels of the organization
• Demonstrated experience in motivating and leading project management teams
• Strong people management skills, including an understanding of how to attract, develop and retain talented individuals and experience in identifying and implementing training & development plans
• Demonstrated ability to lead complex strategic initiatives within a technical and/or business environment
• Understanding of finance and capital budgeting principles
• Understanding of end-to-end project and software development lifecycles
• Experience working in a multi-vendor (outsourced) environment strongly preferred.
• Demonstrates resilience and flexibility when presented with challenges or changing priorities