• Perform near/real-time fraud monitoring utilizing multiple systems/applications, exercising judgment and decisions, to prevent and detect fraud usage of ATM/Debit/Commercial and Consumer Credit cards/Zelle/RTP/Bill pay/External Transfer.
• Reviews daily reports to identify and verify potential fraudulent activities with clients.
• Close cards and order replacements as needed.
• Regularly communicates with external and internal clients. Responding to calls from customers to explain card related services, procedures and policies.
• Support Reg. E/Z claim and dispute processes by entering claim details into claim system.
• Perform review on deposited checks for negotiability and make hold decision for the fast deposit-mobile process.
• Work schedule will be assigned based on business operation needs, which may include swing shift, weekends and/or holiday schedules.
• Review reports and document coaching opportunities to be reviewed by Leadership and addressed with colleagues
• Perform miscellaneous duties as assigned by Leadership.

Must-Have*

• Minimum 3 years of branch or back office banking experience required.
• Minimum 1 yr. of general office or accounting experience required.

Skills and Knowledge

• Must be able to trouble shoot and resolve client concerns
• Effective interpersonal, customer service and communication skills to interact effectively with all levels of bank personnel and clients.
• Must possess desire to assist clients with a variety of client service-related issues in a fast-paced, independent, telephone based service environment with an emphasis on quality.
• Ability to sit for prolonged periods of time.
• Must be flexible to handle multiple tasks simultaneously.
• Must be able to work accurately and effectively in a fast-paced, deadline-oriented environment.
• Must be self-motivated and be capable of working both independently as well as in a team.
• Experience using Microsoft Office (Excel, Word, Access)