The Universal Banker role consist of assisting clients providing exceptional customer service, accurately and efficiently performing all paying, receiving and collection functions. Processing transactions, adhering to strict security measures and to strong balancing procedures. Cross-trained in all servicing functions of the platform to support bankers and continue to assist clients as needed, such as, but not limited to, opening accounts, wire transfer input, change of address, and client's research. Ensures accuracy, excellence in client service and maintains appropriate measures relative to security and bank regulatory procedures. Takes an immediate active role in meeting the needs and expectations of clients; by servicing, promoting and identifying cross selling opportunities. May provide guidance and training to Universal Banker or other Universal Banker Seniors assigned to other Bank locations. At the direction of the Banking Center Manager, will help ensure scheduling of Universal Bankers meet client needs. I.e., breaks, lunch schedule, etc. Takes a leading role when one or more Universal Bankers are in the banking center, acting as a mentor.

Engages in conversation with clients by actively listening and asking questions. Introduces clients to other CNB team members, as appropriate , to proactively help meet their financial needs.

Principal Duties & Responsibilities:

• Proactively and pleasantly greets clients to establish a connection and develop rapport, providing outstanding, personalized client experience.
• Executes a variety of transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction.
• Identifies client’s profiles and their respective needs, asks need revealing questions, identifies client CUES, makes appropriate benefit statements, handles objections, closes the referral to the appropriate business partner, ensures client retention and client service satisfaction.
• Maintains the highest level of confidentiality with all information obtained.
• Promotes the Bank’s products and services.
• Adheres to cash handling, operational, security and BSA/AML policies and procedures to avoid liability.
• Learns, understands, and serves as back up to Business Transaction Leader to perform complex transactions, monitors security policies and procedures, maintains proper balancing procedures, and insures timely completion and processing of all necessary paperwork.
• Is responsible as part of the two-member team to open and/or close the branch.
• Provides timely and efficient client service by continuously helping the rest of the banking center team.
• Develops and maintains a prospect list of potential Non on us leads from the teller line transactions.
• Handles checks, debit/credit tickets and all other necessary transactions such as, loan payments within established limits.
• Ensures accuracy and adequacy of bank currency and coin supply and verifies cash shipments. Including but not limited to, ordering, shipping currency & coins.
• Cross-trained in all areas of client service including but not limited to opening accounts, wire transfers, etc.
• Ensures that all teller work is correctly & timely scanned through branch remote capture on a daily basis.
• Responsible for sending files and documents for storage following bank guidelines.
• Contacts clients to verify new payees when initiated in E-partner.
• Answering and responding to internal/external client phone calls.
• Responds to emails on behalf of sales staff to PBB Support when WTA’s are missing or incomplete schedule A’s.
• Follows up with clients on missing/pending signature cards.
• Provides access to safe deposit boxes after verifying the client’s identity and right to access, handles documents for surrender boxes.
• Follows up on past due safe deposit box rent, when applicable.
• Witnesses the drilling of safe deposit boxes due to lost keys or abandoned property, when applicable.
• Assists Universal Banker with complex transactions, and client maintenance as needed.
• Approves checks, debit/credit tickets and all necessary transactions within established limits.
• Able to handle vault duties and ATM reconciliations.
• Ensures that all teller work is correctly & timely scanned through branch remote capture on a daily basis.
• Ensures that banking center key & combo assignments are properly assigned and recorded.
• Educates new and existing clients on all digital products.
• Completes domestic/international wires according to the Board approved authorization limits and in accordance with banking policy and procedures.
• May perform routine client service functions such as change of address, provide statements, check book orders, ATM/Debit card orders, pin # changes, etc.
• Increases Bank relationships through cross-selling, marketing materials, promotions, telemarketing, developing client relations and providing prompt client service.
• Assist with training Universal Banker.
• Handle additional responsibilities including performing ATM/Vault balancing and/or assigning tasks, such as ATM/Vault balancing, or other teller related tasks to the Universal Banker.

Qualifications:

• 5-7 years of prior banking experience which includes cash handling, sales, and client service.
• Prior knowledge of the procedures and policies related to the function of a bank teller and a working knowledge of the on-line computer system or teller terminal is necessary.
• Strong sales background is a plus.
• Professional demeanor/appearance.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Adoption assistance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program

Experience level:

• 1 year
• Under 1 year

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person