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Join the transformative team at , where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
As a successful candidate, you will:
The Manager of Service Delivery & Integration is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. The Manager of Service Delivery & Integration is also responsible for planning, designing, and analyzing the organization's service desk according to best practices, while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. The Manager of Service Delivery & Integration is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. The Manager of Service Delivery & Integration will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
Qualifications
Your qualifications should include:
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please .
To learn more about our Comprehensive Benefits, please .
Full Time
$127k-159k (estimate)
04/18/2024
04/24/2024
cityofhope.org
Duarte, CA
3,000 - 7,500