Boston Harbor City Cruises is seeking an Operations Manager Hingham, MA

Salary Range: $60,000-$65,000

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Operations Manager will manage daily operations to include the oversight of labor productivity, safety standards, and quality control as well as carry out managerial responsibilities in accordance with the company's policies, to ensure the highest level of Customer Service.

Essential Duties & Responsibilities:

• Ensure safety and security of vessels and facility. 
• Establishes effective communications between departments to assist in the coordination of vessel tasking.
• Ensuring that all vessel drills are conducted and logged in accordance with USCG and the companies’ requirements.
• Report 60 days in advance any upcoming inspections and certification renewals to the Director of Marine Operations, Port Captain, and Chief Port Engineer, and schedule inspection dates with the USCG.
• Ensures that all accident reports are completed promptly and accurately.
• Respond to customer interactions and unusual occurrences then document and report to upper management.
• Assist with vessel food and beverage management and inventory.
• Responsible for maintaining the proper scheduling of all marine personnel, ensuring optimal coverage.
• Oversees time and attendance for personnel, including time off requests and approvals, ensuring accuracy and compliance to maintain efficient staffing levels.
• Ensures that direct reports are meeting company standards based on their individual job descriptions and areas of responsibility.
• Set and maintain a schedule of captain crew performance evaluations, including regular ride-along observations, one-on-one conversations, and safety reviews while considering manager recommendations.
• Works to ensure compliance with all company policies.
• Assists Port Director and Human Resources Department to help handle and resolve personnel issues.
• Assists the Human Resources and Talent Acquisitions team to recruit, hire, train, and retain all staff within the port.
• Responsible for all marine personnel onboard and virtual company mandatory trainings.
• Collaborate with management to ensure budgetary guidelines are met.
• Additional job duties as assigned.

Requirements & Qualifications:

• Bachelor’s degree or equivalent preferred.
• Capable of working in a fast-paced environment, both independently and in a team.
• Effective communication skills to direct crew, keep passengers safe, and relay pertinent information.
• 1-3 years of experience in a management role.
• Ability to analyze and solve problems while prioritizing tasks in order of importance.
• Ability to maintain calm and take control in various situations.
• Ability to lift fifty (50) pounds.
• Experience in Microsoft Suite.
• Master 100 Ton.
• Valid TWIC, First Aid, and CPR.
• FCC Marine Radio Operators Permit.
• Will be required to be available for work weekends, nights, and all major holidays.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law. 

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.