ROOST at our Detroit location is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stay.
We are searching for a passionate candidate to join our front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist.
Job Duties:

• Manage online, phone, and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from customers
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Assist customers with the planning of special events
• Arrange specialized services for VIP customers
• Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.
• Must be able to stand for extended periods and be physically capable of assisting guests with luggage when necessary.

• Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
• Must be computer savvy and be a quick learner.
• Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
• Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.

• Full Health, Vision, Life and Dental Coverage
• 401 K
• Paid Vacation, Holiday, Personal, and Sick days