• Provide friendly, quality client care to the patients and clients of CBTS Vet/CBTS Urgent Care
• Be attentive to client and patients.
• Work patiently with distressed, frustrated or disgruntled clients.
• Check email and fax periodically during shift.
• Answer and triage phone calls from clients.
• Schedule appointments. Monitor schedule and flow.
• Check in clients and patients, obtain and scan all necessary medical records into patient chart. Set up patient reminders and vaccination history. Weigh patient and load client and patient into an exam room.
• Manage record requests from other hospitals or specialty hospitals, insurance companies and online pet pharmacies.
• Process payment transactions and process refunds.
• Record daily cash totals and manage nightly deposit.
• Open and close practice.
• Assist in cleaning the hospital including but not limited to, keeping reception desk and hospital lobby clean and sanitary (wipe down counters, seating, sweep, mop, water plants, etc) taking out the trash and recycling, disinfecting the bathroom daily, exam rooms.
• Assist technicians as needed.
• Client callbacks/follow ups/reminders.
• Confirm appointments and surgical procedures.
• Relay appropriate information to/from clients to/from doctors/manager/technicians.
• Knowledge of vaccines, medications, lab tests, products, prescription diets, surgical procedures, pet behavior and common diseases. Educate clients.
• Stay up to date with current promotions/rebates for medications.
• Fill prescriptions and go over medication instructions with client.
• Schedule euthanasia appointments, discuss options with owner before arrival and generate treatment plan. Set up comfort room and be attentive to client and patient. Manage Abbey Glen (crematorium) pick up/delivery and record keeping of each patient euthanized in Abbey Glen binder. Send/mail sympathy cards to clients.
• Collect lab specimens from pet owners, match patient record to the sample and submit sample to lab or veterinary technician.
• Assist manager as needed in ordering, receiving, stocking and distribution of office supplies.
• Assist in training new employees/potential new hires.
• Record messages, client communications, lab results into electronic medical record/whiteboard.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person