Job Type

Full-time
Description
ROLE
To direct and coordinate the operations of a branch office, ensuring the branch meets organizational, financial, operational, service, and growth plans. Has limited lending authority. Keep senior management informed of key operating issues and promote a cohesive branch environment.
Follow established policies and procedures, provides a variety of service functions including processing deposits and withdrawals, loan and credit card payments, and account inquires. Enters transactions into the Credit Union computer based system. Responds to questions and/or provides information upon request from members. Processes requests/transactions as appropriate. Assists members with their accounts and promote additional credit union products and services, while focusing on the member experience.

• MAJOR DUTIES AND RESPONSIBLITIES
  Oversee and assist in all of the branch operations and responsibilities in compliance with established credit union policies, procedures, and established objectives. Insures that appropriate steps are taken to correct unsatisfactory conditions.
• Underwrites consumer loans up to the amount assigned per credit union policy.
• Represents the branch as appropriate in its relationships with members, sponsor organizations(s), suppliers, other financial institutions, and similar groups.
• Directs, develops, motivates, trains, hires and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
• Maintains communications with main office; preparation of standard reports, attends scheduled manager meetings.
• Identifies cross-sell opportunities and cross-sells services to members.
• Performs other duties as assigned.

GENERAL EXPECTATIONS
Operations: Assists in the day-to-day operations of the member service area. Duties include but are not limited to:

• Follows and supports all compliance rules, regulations and policies at the state and federal levels, as well as all Credit Union policies and procedures.
• Adheres to safety and security programs designed to minimize loss relating to fraud and robbery. Follows and contributes to effective Credit Union security by ensuring that negotiable, member information and computer systems are secure at all times.
• Maintain and develop a qualified staff sufficient to meet the needs of members.
• To maintain a professional work environment, promote teamwork, build respect among coworkers and businesslike appearance.

Service: Accurately and effectively addresses service needs and/or issues. Duties include but are not limited to:

• Accurately and efficiently processing member transactions including deposits, withdrawals, transfers, loan payments, cash advances, and cashing checks.
• Appropriately addresses and resolves member requests/issues. Escalates issues outside of authority level.
• Follows established quality control practices to ensure error-free work. Reviews work for accuracy, completeness, and compliance to regulations.
• Educates members on use of Credit Union convenience products including online banking, mobile banking, ATMs, and telephone banking.

PERFORMANCE MEASUREMENTS

• To maintain and develop a qualified staff sufficient to meet the needs of members.
• To maintain/improve the stability of the branch plan.
• To keep senior management informed regarding key operating issues affecting the branch.
• To provide accurate, courteous, friendly, timely and professional service to all members and coworkers.
• To acknowledge and assist members waiting in the lobby.
• To respond to all correspondence within one day.
• To answer the telephone within two rings.
• To respond to all telephone messages within two hours.
• To process member transactions with zero errors.
• Oversee and assist in all of the branch operations and responsibilities.
• To maintain a cash drawer within the credit union's long and short standards.
• Documentation accuracy.

Requirements
EDUCATION: A high school education or GED.
EXPERIENCE: Two years to five years of similar or related experience.
SKILLS:
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
OTHER SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS:
Ten key calculator and computer keyboard skills. Accurate with numbers and names. Ability to communicate effectively.
COMPUTER SKILLS: Basic computer skills. Proficient in Microsoft Applications (Word, Excel, Outlook).
MATHEMATICAL SKILLS: Simple math and cash counting.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
While performing the duties of this job, the associate is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; and talk or hear. The associate must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing functions of this job. The noise level in the work environment ranges from quiet, to moderately noisy, where automated equipment is in operation. It is a non-smoking environment.
DISCLAIMER
The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.