Description

The Development Loan Officer is responsible for completing outbound calls which creates transfers for the sales team. DLOs must be equipped to handle outbound/inbounds calls with general customer objections and answer basic questions. Responsible for meeting set standards within the call center environment. DLOs will be responsible for their individual objectives as well as the overall team objectives that have been set by the manager. DLOs are responsible for keeping up to date on all new products and services available within the mortgage department. 

DLOs are required to maintain an in-depth and up-to-date knowledge and understanding of all legal, compliance and regulatory issues as they relate to mortgage lending issues in a multi-state servicing environment. 

After 12 months the goal for the Development Loan officer is to transition into a full-time Mortgage Loan officer where they will be responsible for soliciting customers and taking mortgage applications.

Qualifications

• BA /BS degree preferred.
• 1 years of sales experience in financial services preferred.
• Ability to work independently and successfully in a team environment.
• Experience working in a call center environment.
• Exceptional communication, organization, and interpersonal skills.
• Ability to multi-task simultaneously while maintaining a high degree of accuracy. Work independently in a fast-paced work environment. 
• Minimum of 300 outbound calls per day.
• Ability to readily adapt to changes in a fast paced, ever-changing work environment. 
• Ability to work well in a team environment. 
• Must be receptive to all feedback pertaining to individual and team performance and measurements. 
• Superior organization and time management skills
• Demonstrated ability to handle multiple tasks efficiently in fast environment.
• Effective written and verbal communication skills essential
• Capable of delivering results within specified timeframe
• Proficient PC skills, including MS Office experience.
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS

Hours & Work Schedule

Hours per Week: 40

Schedule: Monday-Saturday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.