Description

Change Management Lead 

Are you a change leader seeking an experience within HR as we reimagine the future of talent and introduce new ways of working to drive enterprise change and transformation? The external landscape, coupled with Citizens’ aggressive transformation agenda requires our leaders to operate in ways that shape our culture, differentiate Citizens in the market, and grow talent with the capabilities to deliver the business outcomes.

Description

The Change Lead will ensure employees transition smoothly and effectively through key HR-driven and talent strategy-oriented changes and programs at Citizens. Partner with the project teams, business leads, and adoption networks to provide change management expertise, ensuring the project objectives and key impacts are well understood by all stakeholders. Develop and execute change management strategies that will shift mindsets towards a skill driven organization and drive the adoption of new processes, systems, and technologies.

Primary responsibilities include:

• Develop and implement change management strategies/plan rooted in a deep understanding of the project objectives and unique stakeholder impacts.
• Enable change management activities while managing the continuous development of target change strategies and implementation / adoption plans.
• Partner with Analytics team to produce core change KPIs and ensure the program achieves consistent growth by analyzing user adoption.
• Assess adoption rates and proficiencies, identifying areas for improvement and adjust the ongoing change strategy as needed.
• Act as an advocate for the employee journey within the project team, making sure the voice of the employee and manager is heard throughout the project life cycle.
• Experiment with proven and new methods to shift employee mindsets and ultimately achieve project objectives. 
• Establish measurement strategy for the talent management initiative.
• Manage relationships to drive connectivity to the business, including HRBPs, development leaders, and business stakeholders. 
• Engage with senior leadership, managers, and change network to ensure their active sponsorship of change initiatives.

Qualifications

• Requires 8 years of change management, change measurement and transformation experience with proven experience supporting large-scale transformations. 
• 6 years of platform change management experience.
• 4 years of adoption and behavioral experiment experience
• Ability to manage ambiguity and adapt to dynamic environments.
• Strong interpersonal and influential skills.
• Outstanding written, visual, and oral communication skills.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.

Preferred Qualifications:

• Bachelor's degree

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday 8-5 Hybrid in office 3 days per week.

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Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.