The Originations Mortgage Control Oversight (OMCO) Operational Risk Manager provides full leadership and supervisory responsibility for their team within Mortgage Fulfillment. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally, has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Ability to manage a team and provide oversight to ensure all control work is completed daily and service level agreements are met. 
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Looks for ways to improve the current process and share best practices with senior leadership.
• Participates in meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
• Identify reporting logic needed to support control work and effectively communicate requirements to BP&A partners.
• Assists senior level management in gathering data and information for executive level reporting and to take ownership of specified projects and tasks.
• Ensures accuracy of walkthroughs, communication, and documentation to Internal Auditors and/or regulators.
• Works with Issue Management to achieve favorable results and on time Issue/CAP closures.
• Builds trusted internal and external customer relationships.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of Mortgage Process and/or Mortgage Operational Risk experience
• Operational Leadership Experience including delivering in a high-volume, goal-based production/operations-based environment is preferred.
• In-depth knowledge of control process and standards
• Strong knowledge of Mortgage Regulations.
• Excellent written and verbal communication skills.
• Excellent organizational, problem solving and analytical skills.
• Strong leadership and decision-making abilities

Education:

• Bachelor’s/University degree or equivalent experience

About the Company:
Citi Private Bank