The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S.

Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.

S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS / SCI FSP

Must be located in within commuting distance of the Washington, DC, Metro area and be able to work onsite 3-4 days per week

Who You'll Work With

The National Security Operations team is comprised of geographically dispersed engineers that design, architect, and support work on critical networks with leading edge Cisco solutions.

This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels.

We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same.

As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks.

You will collaborate on a variety of projects that have a real impact to our nation’s security.We will value your ideas and perspective on how to get things done.

You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud.

What You’ll Do You will be a Customer Delivery Technical Leader, responsible for the support and delivery of Security services.

This position is located in Annapolis Junction, Maryland.

The Customer Delivery Technical Leader will perform and drive architectural and high- and low-level designs and integrate engineering efforts for complex network infrastructure solutions.

They will also assist customers with tool selection and strategic direction of tools and network management systems. You will identify and document network / security design and architecture best practices.

You will align and drive focused work with customer's business strategy and objectives. On a quarterly basis, Customer Technical Leaders are expected to present overall status of projects and delivery as part of a Quarterly Business Review.

You will demonstrate and generate applicable technical, standard methodologies, and white papers, support testing and validation of solutions and software strategies along with configure devices and troubleshoot errors.

You will solve complex, multi-functional technical issues that cross boundaries over many disparate products technologies and vendors, showing the value of our services at all times being proactive and involved in all aspects of our services delivery and provide visibility to various customer forums.

Who You'll Work with

The Cisco Customer Experience involves helping craft the customer's vision for their network and maintain a secure, state-of-the-art environment that is second to none in terms of network uptime and reliability.

The qualified engineer in this account will be able to have an impact on the customer base and help them transform to meet their mission.

The Cisco Customer Experience involves helping craft the customer's vision for their network and maintain a secure, state-of-the-art environment that is second to none in terms of network uptime and reliability.

The qualified engineer in this account will be able to have an impact on the customer base and help them transform to meet their mission

The Cisco Customer Experience involves helping craft the customer's vision for their network and maintain a secure, state-of-the-art environment that is second to none in terms of network uptime and reliability.

The qualified engineer in this account will be able to have an impact on the customer base and help them transform to meet their mission.

You will work closely with the Product Account Team and their strategy for account growth both product and services and provide insight to the customer’s buying strategy and initiatives.

You will also work closely with Delivery Managers, Architects, Project Managers, High-Touch Operations Managers, and the Cisco Smartnet Technical Assistance Center.

The Team

Cisco’s Customer Experience Team is a team of leaders who provide leading architectures and solutions to our customers along with cutting edge consulting to ensure customer success.

Our members work cross-functionally and together to deliver business outcomes, along with the resources to ensure personal and professional growth.

Who You Are

The successful candidate will provide support to our customers in testing and verification of solutions, along with hands-on support as technology is being deployed, implemented, or optimized.

Last updated : 2024-02-23