Job Summary

The Sr. Modern Workplace IT Engineer serves as a de-facto expert in secure productivity, messaging and collaboration workflows with a focus on modernization through digital transformation. This role focuses on bringing people and work together by leveraging the Microsoft Cloud and empowering users to be as productive as possible from any device or location. To realize success in this role the Sr. Modern Workplace IT Engineer will need to leverage their technical engineering skills to re-think how businesses complete typical business tasks with a focus on mobility and ease of use. This role will work with client-facing teams to analyze customer network environments, design and quote solutions to business problems that can be solved with Microsoft 365, participate in technical support requests and stay in-the-know with the Microsoft 365 Roadmap so that they're always ready to provide the best consultation services to all customers, internal and external.

Duties and Responsibilities/Essential Functions

• Provide consultation services and expert advice to all customers and colleagues with a focus on digital transformation of business workflows through a collaborative approach leveraging the Microsoft 365 productivity cloud; to bring essential people data together
• Quoting & evaluating of Teams Voice PSTN projects
• Triage and, if necessary, ownership of escalated technical support issues from colleagues throughout Impact
• Provide 2^nd and 3^rd tier support for complex cloud problems and to other Managed IT Operations team
• Development of baseline configurations for Microsoft 365 workloads to implement and promote standardization across all customer environments
• Documentation of baseline configurations, implementation process and best practices related to the design, implementation and support of Microsoft 365 workloads
• Documentation of work performed via the company-approved ticketing system

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Information Technology or equivalent combination of education and experience
• Distinct awareness of and expertise in Microsoft 365 ecosystem and services
• 5 years of administrative experience with Microsoft Teams
• 5 years of identity and access management administrative experience
• 5 years of administrative experience with at least one of the following technologies: Entra ID, Intune, SharePoint
• An ability to work with little to no supervision yet still know when to ask for help to ensure positive outcomes
• Experience in hybrid deployments of identity workload (Example: Entra ID Connect Exchange Exchange Online)
• Experience in PSTN deployments of Microsoft Teams Phone or similar telephony
• Experience managing Microsoft relationships, renewals and licensing
• Powershell and/or Power Automate skills with a focus on automating common tasks via script and/or Flows
• Knowledge of SSL certificate management
• Experience with change management and service adoption strategies in live customer environments

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.
• Nimble Learning: Actively learns through experimentation when tackles new problems, using both successes and failures as learning opportunities.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required. 

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

MISSION

To deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers.

ABOUT CIRRUS AIRCRAFT

Cirrus Aircraft is the recognizedgloballeader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee. Find out more atwww.cirrusaircraft.com.

OUR BENEFITS

Cirrus offers a competitive benefits package that includes: health, dental, life, short and long-term disability insurance, flexible spending account, 401K retirement savings plan, voluntary vision, Employee Referral Incentive Program, vacation and holiday pay. Additionally, all employees enjoy a discount at the company store and exclusive discounts from our world-class partners, like Garmin, Bose, AT&T, Microsoft, Fastenal and more.

LIFE AT CIRRUS

As a leading manufacturer of personal aircraft, Cirrus is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate.

At Cirrus, we are committed to investing in the future of our employees and company by offering professional development and career progression opportunities that include onboarding, recurrent and area-specific training, talent acceleration and leadership development, continuing education, and tuition assistance programs.

We also engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events. From holiday and special occasion celebrations, to local runs and barbecues, our team has the opportunity to connect with each other, the community and our customers.We also give back to our communities by providing all employees a paid Community Day each year!

OUR LOCATIONS

Duluth, Minnesota

As the home to our corporate headquarters, Duluth is a four-season city on the western tip of Lake Superior and was voted Best Town by Outside Magazine. The splendor of the largest freshwater lake in the world offers a multitude of outdoor activities for adventure or rejuvenation. The North Shore lifestyle is known its year-round activities, including bicycle and snowmobile trails, kayaking, rock climbing, fishing, hiking, golfing, sailing and skiing. And as a top employer in the area, Cirrus Aircraft was recently named “Best Overall Large Company to Work for in the Northland” and “Best Workplace Culture” by the Duluth News Tribune readers.