POSTION: SPA CONCIERGE

FLSA DESIGNATION: NON-EXEMPT

POSITION REPORTS TO: SPA MANAGER

SALARY RANGE: $22.00-26.00 per hour

POSITION PURPOSE:

The Spa Concierge is responsible for the reception area at the spa including greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• The initial and complete source of information regarding all available spa treatments and retail goods
• Maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments and packages
• Attend product knowledge training
• Check in / out spa guests
• Complete daily therapist appointment schedule. Update schedules as needed, coordinate with therapists.
• Maintain cleanliness of reception and guest relaxation area / general housekeeping duties.
• Follow all spa opening/closing procedures.
• Follow all accounting procedures. Handle and balance all payment transactions.
• Assist with scheduled retail inventory
• Handle all the billing and point-of-sale functions for spa services and retail sales
• Ensure a pleasant visit for each guest
• Assists with special projects/events as requested
• Work as a team with front desk concierges, back of spa therapists and other departments

OTHER:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the organization. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities. Employees who violate rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• To maintain a good and effective industrial relations climate with Cipriani management, and show a willingness to support any necessary change development of the services’ provided.
• To protect restaurant and diners by adhering to sanitation, safety, and alcohol beverage control policies.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• High school diploma or equivalent
• One year work experience in a related field (spa, hospitality, medical, salon, retail, front desk).
• Must be able to deal with guests
• Must be able to work weekends, and holidays.
• Typing, computer and basic math skills.
• Must be proficient in Microsoft Word, Excel, Outlook, Internet Explore and computers in general.
• Must be able to communicate effectively in English.
• Ability to effectively present detailed information both verbally and in written form, in-person and over the phone, to guests and employees throughout the organization.
• Must possess excellent communication, organizational skills and common sense.
• Basic conflict resolution skills.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Most work tasks are performed indoors. Temperature is moderate and controlled by facility environmental systems.
• Must be able to exert well-paced ability in limited space and to reach other locations of the property on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception. 
• Must be able to lift/push/pull up to 50lbs.
• Must be able to stand for up to 8 hours.
• Must be able to crouch, stoop, kneel and crawl.

QUALIFICATION STANDARDS:

Education: High school diploma or GED.

Experience Required: Proven work experience in a related field (Spa, Hospitality, Medical, Salon or Front Desk)

Licenses or Certificates : Ability to obtain and/or maintain any government required licenses, certificates or permits.

Grooming: All employees must maintain a neat, clean and well-groomed appearance per Company standards.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

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