Ciocca Dealerships of Pleasantville/Atlantic City is seeking a Business Development Center Representative to join our service team. We are looking for talented, detail oriented and dedicated professionals to join our team and ensure the bright future of our franchise. If you are personable, energetic and of high integrity, this is a fantastic opportunity to begin a career in the automotive industry working for an employer who takes great pride in further developing their team to promote from within. The opportunities at Ciocca Dealerships are endless!

We are looking for a tenacious individual that seamlessly connects with people with a positive, can-do attitude! The ideal candidate will enjoy working with a diverse range of people, be a strong leader and have an ability to work well under pressure. Our company is looking for a BDC Representative who can manage a high-volume number of inbound/outbound calls and emails in a timely manner, they will also be responding to customer inquiries via email, SMS, and by phone daily. You must be able to provide our customers with an exceptional Ciocca experience!

Hours: Flexible schedules Monday through Saturday, with both full and part time opportunities available.

Salary: $40,000 - $50,000

Responsibilities include but are not limited to:

• Manage inbound service phone calls
• Make outbound calls with dealer provided prospecting list
• Daily duties including making and confirming appointments
• Directs customers to the appropriate departments as needed
• Works directly with the service teams and managers
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or email/SMS
• Review vehicle history to advise customer of suggested services as well as inform the customer of recalls or service campaigns affecting their vehicle

Qualifications include but are not limited to:

• Previous Call Center/Customer Service experience is preferred
• An excellent teammate with a collaborative attitude and eagerness to grow
• An active listener to best understand customer needs and concerns
• Ability to build rapport with our customers
• Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and interact with all colleagues including management
• Excellent organizational skills and attention to detail
• Possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards

Why choose Ciocca Dealerships?

• Proven career path, promotional opportunities
• 52 dealerships, 25 brands and 18 collision centers throughout PA/NJ (& growing!)
• World class, paid training
• A values-driven culture built on integrity, professionalism, excellence, and teamwork
• Service & parts discounts
• Employee engagement events
• Volunteer and community service opportunities
• 401(k) Retirement Plan (with employer match)
• Employee Referral Bonus Program
• Paid Holidays & Paid Time Off
• Employee Assistance Program
• Medical, Dental, Vision, FSA, HSA plans
• Disability, Accident, Critical Insurance
• Company Paid Life Insurance

With 52 dealerships and growing, there are many opportunities for advancement.

Ciocca Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.