The Bakery Manager is responsible for increasing bakery sales and profits through sound financial and operational management and leadership practices.

OPERATIONS (Sales, Profitability, Finance, Marketing, Product Quality)

• Drives and delivers period/quarter/annual operating plans, including sales, profitability and management and employee turnover targets.
• Manages bakery controllable profit through prudent management of sales and operating costs.
• Drives incremental sales growth by directing innovative Guest interactions and suggestive selling techniques via sampling in front of the bakery, behind the hot plate and at the register on a daily basis.
• Maintains an intermediate to expert understanding of basic accounting processes (P&L, cash flow, operating profit, accounts payable /receivable, etc.) and their impact on the bakery.
• Operates and maintains bakery against Critical Few and full field review standards.
• Responsible e for responding to Guest complaints to achieve satisfactory resolutions.
• Manages and troubleshoots equipment repairs and related paperwork by following company standards for reporting maintenance e problems.
• Deploys marketing programs, including the display of POP marketing/merchandising materials and corresponding training of employees.
• Proactively seeks local store marketing opportunities, contacting various organizations in the community for sales opportunities.
• Drives product quality via the PACE system, taking c corrective action when necessary to ensure quality.

PERFORMANCE MANAGEMENT (Communication, Training, Orientation, EE relations)

• Creates a fun/challenging environment, driving monthly/quarterly communication and involvement of all employees by celebrating successes, rewarding positive performance e, and providing leadership/direction for improved results.
• Directs training processes and procedures for all employees and follows up to ensure thorough execution of training standards.
• Executes detailed and timely Orientations for new employees.
• Supports and directs employees by coaching, counseling and teaching to accomplish tasks and remove barriers to performance e satisfaction.
• Facilitates the development of all employees using the Performance Development Review (PDR) form and other tools to enable career advancement and lower turnover.
• Manages employee relations issues as directed by the Performance Counseling Policy and communicates to appropriate supervisors in a timely manner.
• Ensures a positive and inclusive work environment, using Positive Workplace Practices (PWP) and other initiatives to promote employee satisfaction and retention.

EMPLOYEE SELECTION (Recruiting, Interviewing & Selecting)

• Communicates and supports equal employment opportunities with respect to internal and external new hires/promotions.
• Pro-actively recruits employees from various locations in the community.
• Directs Recruiting, Interviewing and Selecting for the bakery using communication techniques and tools (i.e. interview guides, job descriptions, etc.) to ensure quality hires.
• Involves ABM’s and Crew Leaders in the interview process.