Description:

Expected Starting Salary Range: $16.98

• Customer Service

Provides assistance to other CCHMC staff members and customers. Answers telephone calls, responds to status requests for release of protected health information adhering to HIPAA, CCHMC and HIM department standards, prioritizes requests for information, troubleshooting issues and escalating as appropriate. Processes first level requests for patient information in a manner that adheres to HIPAA and HIM Department standards. Researches requests to update the patient care team in Epic, updating as appropriate. Demonstrates flexibility in work assignments such that needs of all customers are met. Functions as an effective team member within individual teams and departmental teams.

• Quality Review

Perform quality review during the training phase for CDIT staff. Maintains production and measurement statistics. Consistently meet department productivity and quality standards. Maintain a neat functional work space that is organized, safe, accessible, and that provides an effective and efficient environment for employees, patients, and families.

• Authorizations

Reviews, validates, and enters authorizations to release protected health information to ensure compliance with HIPAA requirements, works with requestors such as families, patients, providers, auditors, etc. to facilitate request processing and provide timely feedback regarding status of requests, processes routine and or first level disclosure of copies of medical records to meet turn-around time goals (verification of discharge dates to insurance companies, release of immunization records, disclosure of records from Epic and or Quanum for continuity of treatment purposes, uploading images to PACS Computer Application, burning CDs for internal and external customers, etc.).

• Dictations

Monitor the completion of dictations within the timeline established by CCHMC and process the Incomplete Operative Report Dictation List according to established procedures. Resolve physician suspension issues. Support coding by following up on operative note data integrity issues and other questions, providing timely communication and resolution. Provide technical and administrative assistance for other health information functions. Monitor the fax server to research and or correct entries as appropriate. Complete special projects as assigned. Utilize electronic work lists and workflow reports to review and edit medical record transcription for accurate patient demographic information, accurate physician signature deficiency assignment and correct formatting in Quanum. Validate that transcription is applied to the proper medical record encounter and move as appropriate.Qualifications:

EDUCATION/EXPERIENCE

• High school diploma or equivalent