POSITION SUMMARY: The Library Customer Adviser is responsible for providing customer service directly and on-site. This position also performs a variety of tasks dealing primarily with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.

• Performs readers’ advisory and reference work.
• Shelves returned materials.
• Searches for requested materials.
• Assists customers with various technologies such as phones, computers and tablets.
• Assists customers with resumes, job searches, internet use and basic word processing.
• Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers to Managers, Librarians, or Specialists as appropriate.
• Uses Library automated circulation system to circulate materials to customers, including, checking materials in and out, processing holds, registering customers, and collecting fees.
• May prepare and deposit money from fees.
• May serve as the staff-in-charge in the absence of Manager, Librarians and Specialist when designated.
• Respects and maintains confidentiality of customers, peers and branch/department.
• Attendance is punctual and reliable.
• Participates in regular self-directed training to ensure preparedness.
• Other duties as assigned.

• Understands and supports the Library's mission, vision, culture and structure, and demonstrates a comprehensive understanding of the Library's policies and procedures.
• Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s values.
• Handles and responds to concerns, complaints and difficult situations with patience and tact.
• Demonstrates proficient technology skills with the ability and willingness to learn new skills quickly.
• Flexible, friendly and able to establish rapport with customers and staff.
• Communicates effectively in person, on-line or by telephone while consistently providing excellent, proactive service to internal and external customers.
• Solves problems and makes independent decisions when circumstances warrant.
• Seeks out new methods and principles as appropriate and incorporates them into existing practices.
• Seeks, accepts and incorporates feedback and direction.