Job Title: Regional Technician

Company: Cinch IT

Location: Boston, Greater Boston, and Metro West Region

Job Type: Full-time

About Cinch IT:

Cinch IT is a leading Managed Service Provider (MSP) dedicated to providing exceptional IT support and solutions to businesses of all sizes. With a focus on reliability, security, and efficiency, we empower our clients to thrive in the ever-evolving digital landscape.

Job Description:

As a Regional Technician at Cinch IT, you will play a vital role in delivering top-notch IT services to our clients within the Metro West area. You will be responsible for both remote and on-site technical support, vendor management, and assisting with project management tasks. This position requires traveling to customer locations, thus a valid driver's license is a must.

Key Responsibilities:

Provide technical support to clients both remotely and on-site, ensuring timely resolution of issues.

Travel to customer locations to perform on-site troubleshooting, maintenance, and support as needed.

Perform routine maintenance tasks such as system updates, software installations, and troubleshooting hardware/software problems.

Manage vendor relationships, including communication, procurement, and escalation of issues when necessary.

Assist with project management activities such as planning, scheduling, and implementation of IT projects.

Collaborate with team members to ensure client satisfaction and adherence to service level agreements (SLAs).

Document all support activities, solutions provided, and configurations for future reference.

Stay updated on the latest technologies and industry trends to continuously improve service delivery.

Qualifications:

Strong passion for technology and a desire to learn and grow in the IT industry.

Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and team members.

Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.).

Familiarity with Windows and/or macOS operating systems.

Ability to troubleshoot hardware/software issues and provide effective solutions.

Strong organizational skills with the ability to prioritize tasks and manage time efficiently.

Previous customer service experience in a technical or related field is preferred.

Experience with IT support tools and ticketing systems is a plus.

Must possess a valid driver's license.

Why Join Cinch IT:

Opportunity to work with cutting-edge technologies and gain valuable hands-on experience.

Collaborative and supportive work environment with opportunities for professional development.

Competitive salary and benefits package.

Make a real impact by helping businesses leverage technology to achieve their goals.

Application Instructions:

If you are passionate about technology and eager to kick-start or continue your career in IT support, we want to hear from you! Please submit your resume and cover letter outlining your qualifications and why you would be a great fit for the Regional Technician role at Cinch IT.

Must be a minimum of 21 years of age. Must possess a valid non-expired Government or State-issued ID

Job Type: Full-time

Pay: $21.63 - $31.25 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Experience level:

• 1 year
• 2 years
• 3 years
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Office

Ability to Relocate:

• Framingham, MA: Relocate before starting work (Required)

Work Location: On the road