Social Services Technician

Job Description

Department: Social Services

Reports to: Director of Social Services

Administrator if the facility does not have a Director of Social Services

POSITION SUMMARY

The Social Services Tech provides support to the social service department and staff.

QUALIFICATIONS

Education and/or Experience:

Completed at least 2,000 hours of social work experience, accrued over not less than one year and

under the supervision of a LMSW or LBSW, as well as current employment in human services or

social services during which social work values, ethics, principles, and skills were applied.

Completed two years of college that included at least four courses relevant to human service needs.

Successful completion of two years of college means completion of 60 semester or 90 quarter hours

of college-level courses with a cumulative grade point average of at least 2.0.

Successful completion of an associate degree in social work or related field from an accredited

college or university.

Certificates, Licenses, Registrations:

Social Services Technician – Registered Social Services Technician preferred

Minimum Qualifications:

Working knowledge of personal computer and software applications used in job functions (word

processing, graphics, databases, spreadsheets, etc.)

Strong organizational and analytical skills; oral and written communication skills. The ability to be

flexible in prioritization of tasks.

Working knowledge and ability to apply professional standards of social work practice in job

situations.

Freedom from use of and effects of use of drugs and alcohol in the workplace.

Meets state and federal criminal background check requirements.

An understanding of HIPAA guidelines and the ability to be compliant.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each key function satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the key

functions.

Interviewing clients to obtain information about a client’s situation, and providing information about

available services, and providing specific assistance to help people use community resources

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Conducting case-finding activities in the community and encouraging and providing linkages to

available services. Making referrals as needed with an eventual understanding of the criterion to

meet referral guidelines.

Monitoring a client’s compliance with a program’s expectations.

Providing life-skills training.

Referencing of practice in the appropriate format

Timely reporting criterion

Accurate IDT communication

Able to express self adequately in written and/or oral communication and to communicate

effectively in an interdisciplinary care setting with residents, families, and staff members.

Carries out all duties in accord with the facility mission and philosophy.

Demonstrates knowledge of and respect for the rights, dignity, and individuality of each resident in

all interactions.

Appreciates the importance of maintaining confidentiality of resident and facility information.

HIPAA compliance.

Demonstrates honesty and integrity at all times in the care and use of resident and facility property.

Knowledge of emergency and disaster procedures of the facility. Able to locate the nearest exit, to

understand and respond to written or oral instructions in case of emergency.

Sufficient mobility, and strength to move freely through the building, to assure resident safety at all

times, and to assist, transfer, or otherwise move residents of the facility out of danger in case of

emergency.

Demonstrates respect for co-workers and responds to the needs of residents by complying with facility

policies and procedures.

Demonstrates ability to prioritize tasks/responsibilities and complete duties/projects within the allotted

time.

Ensures that the quality and appropriateness of Resident care meets or exceeds company and

industry standards and ensures that all services are in compliance with state and federal legal,

regulatory, accreditation, and reimbursement guidelines.

Maintain effective relationships and open communication with Residents, families, and staff.

Participates in quality improvement activities, which reduce cost and increase efficiency through

improved systems and processes.

Performs other duties as assigned.

LANGUAGE SKILLS

Must be able to speak and write in the English language understandably. Must be able to

express self adequately in written and oral communication and to communicate effectively with

supervisor, staff members, residents, and their family members.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a

variety of instructions furnished in written, oral, diagram, or schedule form. Applies process

improvement methods and techniques and identifies processes for improvement in daily work.

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INTERPERSONAL SKILLS

Demonstrates active listening techniques; gains support through effective relationships; treats others

with dignity and respect; seeks feedback; follows the chain of command to resolve issues and/or

conflicts.

CONTINUING EDUCATION

Attends in-services and continuing education programs.

RESIDENT RIGHTS

Promotes and protects resident’s rights; treats residents with dignity and respect; protects resident’s

personal belongings; reports suspected abuse or neglect; avoids the need for physical restraints in

accordance with current professional standards; supports independent expression, choice, and decision-

making consistent with applicable laws and regulations.

INFECTION CONTROL

Applies hand washing principles during daily work; demonstrates understanding of isolation and

standard precautions; recognizes signs and symptoms of infection and complies with the employee

health program; demonstrates understanding of the process for identifying and handling infectious

waste; maintains personal hygiene; complies with OSHA standards in the workplace; and demonstrates

understanding of cross-contamination.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common

fractions, and decimals.

INFORMATION MANAGEMENT

Computer knowledge and use are required. Enters or records data timely and accurately; protects

confidentiality of Resident information; protects data against loss or destruction; logs onto the system

using own password; logs off the system when leaving the workstation; reports suspected violation of

security/confidentiality issues; reviews data and identifies trends.

WORK ENVIRONMENT

The work environment characteristics described are representative of those employee encounters

while performing the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform essential functions. While performing the duties of

this job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic

chemicals. The noise level in the work environment is usually moderate.

ENVIRONMENT OF CARE

Demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills;

maintains emergency supplies and equipment; demonstrates understanding of safety and security

procedures; applies safety and security precautions; demonstrates understanding of hazardous materials

plan; demonstrates proper use of equipment.

CORPORATE COMPLIANCE

Report issues affecting resident care to the Administrator. If issues continue, the Corporate Compliance

The officer should be contacted immediately through the Concern Resolution Program.

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PHYSICAL DEMANDS

The physical demands described here represent those that must be met by an employee to

successfully perform the essential functions of the job. While performing the duties of this job, the

employee is frequently required to stand and walk, use hands to finger, reach with hands and arms, and talk

or hear. The employee is occasionally required to sit, climb balance, stoop, squat, or kneel. The

employee on occasion will assist to lift and/or transfer objects weighing up to 25 pounds. Specific

vision abilities required by this job include close vision, distance vision and peripheral vision

JOB DESCRIPTION REVIEW

I understand this job description of Social Services Technician, its requirements, and that I am expected

to complete all duties as assigned. I understand the job duties, may be altered from time to time. I have

also noted below any accommodations that are required to enable me to perform these duties. I have also

noted below any job that I am unable to perform, with or without accommodation.