CIC is in search of a highly skilled, autonomous, and seasoned professional to lead a team tasked with day-to-day responsibilities, in line with our potential expansion efforts. This presents an excellent opportunity for candidates with a minimum of five years of practical, managerial experience who thrive in a dynamic and collaborative setting.

ABOUT CIC & CIC BERLIN

CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages more than 111.000 square meters of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops innovation-related programming, builds and enables industry clusters, and provides world-class innovation consulting. 

CIC is gearing up for a potential new venture, expanding our footprint as part of our strategic global expansion plan. This potential addition aims to complement our existing Innovation Campuses in Europe, reflecting our commitment to fostering innovation and supporting diverse entities from startups to scale-ups, corporations, and public entities.

Our focus is on developing a space that encapsulates our unique approach to facilitating growth and collaboration. While details are being finalized, the plan includes a mix of private offices, shared workspaces, event areas, and various shared amenities designed to cater to the innovative community we serve. We are excited about the opportunities this expansion could bring, enhancing our ability to contribute to the innovation ecosystem.

Learn more about us here.

YOUR DAY-TO-DAY WORK

We are seeking a Community Operations Manager who will adeptly guide and develop their team, while efficiently handling various operational tasks including client services and budget oversight. This person will be pivotal in launching new community initiatives, adeptly managing inventory, coordinating client-focused events, and fostering a collaborative and positive team atmosphere, ensuring seamless operations in all areas.

Potential responsibilities will include:

• Managing, coaching, and training team members of our Community Operations Team; conducting timely performance evaluations and supporting their growth and professional development.

• Being aware of and responsible for the team’s workload, resources, morale, and training needs; advocating for the team’s needs with upper management.

• Serving as the team's primary source of knowledge and expertise, the manager should have the necessary know-how to support the team both theoretically and practically.

• Excelling in service-oriented tasks such as facilitating client moves, organizing office setups, and troubleshooting IT problems, while also training team members on how to efficiently respond to client requests and delegate responsibilities.

• Researching and implementing new services, vendors, and community improvements.

• Maintaining a constructive landlord-tenant relationship with building management.

• Monitoring inventory levels (ex. furniture, etc.) with an eye on ordering/delivering timetables.

• Coordinating budgets for daily operations as well as capital projects.

• Handling challenging client requests or situations to ensure high service quality and satisfaction, while also serving as an escalation point for the team and offering solid support to the General Manager.

• Engaging our clients through promoting and helping host community building events.

• Collaborating with other teams to complete projects and sharing knowledge.

ABOUT YOU

We are seeking a Community Operations Manager who excels in leadership and team development, with a strong ability to mentor, train, and support a dynamic team. The ideal candidate should be skilled in managing both service-oriented tasks and client relationships, and adept at implementing new community-focused initiatives. A proactive problem-solver with excellent communication skills, this individual should be capable of fostering a collaborative environment while maintaining high standards of client satisfaction and team morale.

Our ideal candidate is an experienced operations team manager with at least 6 years in a similar role, who thrives on initiating new projects and maintaining a positive, adaptable attitude in diverse situations. This individual should be a hands-on leader, comfortable with both technical tasks and effective communication, and skilled in multitasking with meticulous attention to detail. They should embody a team-player spirit, proactively learning new skills, adeptly handling complex situations, and fostering strong relationships with clients, colleagues, and external partners.

YOU HAVE

• 5-7 years of professional experience, as well as several years of managing team members in a fast-paced environment.

• Experience in the hospitality industry, startup ecosystem, or flexible office spaces would be a big plus.

• Availability to work from the office every day.

• Proven history of career advancement, marked by expanding responsibilities and achievements in previous positions.

• Ability to legally work in Germany. CIC is unable to sponsor visas for this role at this time.

• Fluency in English.

• Communicative German is a plus.

OUR OFFER

• Employment contract. 

• Starting compensation is €4,490 gross.

• Commuting / Transportation Allowance.

• Private pension plan.

Please submit your application in English and add a GDPR clause given below. Thank you!

I​​ hereby give my consent for the processing of my personal data included in this resume for the purpose of the recruitment process, in line with GDPR requirements. I understand that my information will be used exclusively for recruitment and kept secure. I also acknowledge my right to access, correct, or delete my data by contacting the designated data protection officer, and that my data will be retained as necessary for the recruitment process.

CIC welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status or disability. We are proud to be an equal opportunity employer.

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