** Sales Associate - Retail Store**

**Job Category****:** Retail **Requisition Number****:** SALES02457 Showing 1 location **Job Details**

**Description**

The Campus Store Sales Associate is responsible for providing customers with a unique shopping experience by providing excellent customer service, utilizing effective selling techniques and providing in-depth product knowledge in a specialty retail environment.

**ESSENTIAL RESPONSIBILITIES**

* Greet and welcome customers to the store with enthusiasm.

* Determine and understand customers needs by asking open ended questions.

* Explain product features and benefits, addressing individual customer needs.

* Engage customers with information about Copia and all of the features/events of the property

* Suggest additional items utilizing sales skills to build multiple sales.

* Ring items on the POS/Cash Register and bag merchandise appropriately to avoid damage.

* Maintain a CIA provided cash drawer and follow proper cash handling policies and procedures.

* Perform cashier function with minimal errors for all transactions. Ensures POS pricing is correct, and everyone is charged appropriately for items sold.

* Thank all customers for their patronage and for visiting the campus.

* Follow through on customer requests.

* Provide regular feedback to store manager on customer reaction to store and merchandise.

* Maintain the order and cleanliness of the store.

* Assist in the daily stocking/re-stocking of merchandise throughout the store and outside displays.

* Perform opening duties that include setting up cash register and set-up of outside displays.

* Perform closing duties that include reconciling end-of-day cash, balance and deposit into individual cash drawers, bring in outside displays and secure the store.

* Assist the Shipping and Receiving department with packing of shippers and receiving of merchandise.

* Any and all other duties as assigned.

**REQUIRED QUALIFICATIONS**

Education:

* High School Diploma or GED.

Experience:

* A minimum of one (1) year of retail sales or customer service experience.

**REQUIRED SKILLS**

* Exemplary customer service skills.

* Excellent communication skills.

* Good planning and time management skills to execute multiple tasks simultaneously.

* Ability to become familiar with the products carried in the store and their uses.

**PREFERRED QUALIFICATIONS**

* Experience with POS systems.

* Prior experience selling cookware, dinnerware, cutlery, kitchen electrics, bakeware products.

* Food & Beverage knowledge from a consumers perspective

* Wine Country hospitality experience. Must be available to work on projected peak sales days based on business needs. Regular work requires a great deal of climbing, standing, lifting, bending and stretching for up to eight (8) hours per workday.

**WORKING CONDITIONS**

* Ability to lift and carry up to fifty (50) pounds.

* Must be able to stand for up to eight (8) hours per day.

* Must be available to work quarterly inventories.

* Must be available to work a flexible schedule including overtime, nights, weekends and holidays including but not limited to Black Friday, Labor Day weekend and Memorial Day weekend

**ADDITIONAL INFORMATION**

At The Culinary Institute of America, it is important to us that we support our employees with a substantial and meaningful package of benefits. We believe in supporting our employees with benefits to assist with work life balance.

**Benefits are offered based on the position type and status. Benefits offered *may* include:**

* Medical and prescription drug plan

* Dental plan, Vision plan

* Insurance: Life, Home, Auto, even Pet!

* Short- and long-term disability plans

* Generous paid time off programs, including paid holidays

* Retirement savings plan 403(b) with company contribution

* Employee assistance program

* Tuition assistance programs

* And more!

**Qualifications**

**Skills**

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**Education**

**Experience**

**Licenses & Certifications**