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We are a leading provider of luxury hospitality services, committed to delivering exceptional experiences to our guests. We pride ourselves on offering top-notch services and creating memorable moments for our clients. To maintain our reputation as a premier provider of hospitality services, we are seeking a dedicated and experienced Review Management Specialist to join our team.
Role and Responsibilities: Essential duties and responsibilities may include the following. Other duties may be assigned.
As the Review Management Specialist, you will play a critical role in monitoring and enhancing the guest experience across all touchpoints, ensuring our guests receive the highest level of service. You will be responsible for managing online reviews, analyzing feedback, developing strategies to improve review quality and volume, helping build brand loyalty through customer satisfaction, developing standards and guidelines for staff members, coordinating and managing communication between guests and staff, and following up to ensure timely resolution of customer concerns.
Responsibilities:
Education and/or Experience Required
If you are passionate about delivering outstanding guest experiences, have a keen eye for detail, and enjoy working in a dynamic and fast-paced environment, we would love to hear from you. Join our team and contribute to our mission of providing luxury hospitality services that exceed our guests' expectations while building long-term brand loyalty through exceptional customer satisfaction, adherence to established service standards and guidelines, effective guest-staff communication, and prompt resolution of customer concerns.
Full Time
$71k-107k (estimate)
07/21/2023
06/25/2024
churchillliving.com
Hawthorne, NJ
500 - 1,000