Church Pension Group (CPG) is a financial services organization that serves the Episcopal Church, located in Midtown Manhattan. CPG was founded in 1917 to provide pension benefits to eligible clergy of the Episcopal Church. Since then, its mission has expanded to include life and disability insurance, health benefits, property & casualty insurance, and publishing.

TheManager- Life Event Team isresponsible formanaging thedaily operations oftheLifeEventTeam whoadminister anarray ofbenefits, which include pension, medical, dental, lifeinsurance and short and long-term disability. This position has responsibility for the team's adherence to benefit plans, policy, processes, and regulatory guidelines. TheManager leadsateamwhodeliver client education through aneffortless experience. Theposition isalsoresponsible for handling benefit inquiries and outreach relative to client life events, with a specific focus onretirement and claims. The Manager works with business leaders inidentifying trends and identifying opportunities to implement departmental strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

• Effectiveperformance oftheessential functions ofthisposition requires regularin-person, on-site interaction with colleagues, both for purposes of internal and external relationship building and meaningful collaboration.
• Responsible formanaging lifecycle stagesforlifeevents,fromtheinitiationthrough completion, withspecific emphasis on client follow-up and education.
• Craft and execute a business strategy as the client's needs evolve over time.
• Leadcross-functionalteamindeliveringhighqualityservicetoourclients and providing exemplary client service toprospective andcurrent clients;assumes overall responsibility for answering questions regarding products and their administration.
• Translatesidentified gaps, challenges,and opportunitiesinto innovative insights and transforms them into actions Interact withallclient facing teams toensure thatallservice level agreements aremet asitrelates totheLifeEvent team.
• MonitorsClient Services performance: measures, revisesand/or changesClient service processes tomaintain and improve their overall quality, effectiveness, and efficiency.
• Ensures thatClient Services skillneeds areanalyzed andidentified, thattraining needsareidentified, andthattraining plans which meet these needs are developed anddelivered; assumes responsibilityfor equipping staff to provide effective, knowledgeable client service.
• Manages specialprojects withinClient Services function; collaborates withmanagers withinCPGtomanage cross functional projects.
• Maintainadeepunderstandingofplanprovisionsandprocessesrelated toPension, Life,MedicalandDisability
• Assumesresponsibilityfordeterminingstaffing needsaswellasschedulingtomeetoperationalneeds.

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptionallistening, communication(bothverbalandwritten),interpersonal,andorganizationalskills.
• Strong leadership capability andaself-starter withabilitytomulti-task inacomplex environment withcompeting priorities.
• Strong coaching skills, including needs assessment, individual development, career counseling andconflict resolution.
• Strong passion for clients with excellent client service and people skills ina client-focused,team-based environment.
• Ability to research and analyze information necessary toidentify and resolve the cause of a problem.
• Center reporting; analysis, tracking and trending, proficiency in record keeping.
• Intermediateknowledge ofMS Excel,and Word
• Must be able to prioritize andmanage multiple tasks whileholding yourself andothersaccountable fordeadlines and deliverables.

EDUCATION and/or EXPERIENCE

• BA\BS or combination of experience and education
• 8 yrs overallprofessional experience with a focusesoncustomer success withinaservice leader and fast-paced corporate environment
• Experience withpension plans,health andwelfare planadministration,and compliance
• Priorpeopleandteammanagementexperience

• Medical (including Vision)
• Dental
• Supplemental Dental

• Employer funded defined benefit pension plan (five year vesting)
• Employee Life Insurance
• Spouse and Dependent Life Insurance
• Accidental Death and Dismemberment (AD&D) Insurance
• Short-Term Disability (STD) coverage
• Long-Term Disability (LTD) coverage (elected as either pre-tax or after-tax)
• Business Travel Accident Insurance
• Worker's Compensation
• Employee Assistance Program
• Retiree health insurance (eligible after 10 years)
• Retiree life insurance

• 401(k) with matching contributions (immediate vesting)
• Flexible Spending Accounts (FSAs)
• Commuter Benefits
• New York's 529 College Savings Program (NY State residents)