This is an advanced level position requiring very limited supervision. 

Responsibilities:

• Supporting the underwriting process for the Professional Lines/Cyber customer segment in Financial Lines.
• Collaborating with team members to achieve growth, profit, renewal retention, service and producer/client management goals for an assigned book of business in Financial Lines. 
• Responsible for researching system and workflow issues, running reports and trend data to provide an analysis and subsequent potential solutions. 
• Connect with Operations Managers/Supervisors regularly to discuss workflows, workload and training needs in the Field. 
• Assist with onboarding and training new hires. The role uses skills and abilities to perform tasks of high complexity and deep technical expertise.

Leadership Responsibilities 

The Work Lead role is an advanced level UAA position that is accountable for acting as a lead for multifaceted technical assistance supporting UAA’s. 

This includes:

• Quality reviews, workload balancing, identify key communication components of the UAA job (process & workflow changes and strategy memos).
• Reinforcing key communication components through mentorship as well as written and verbal platforms.
• Providing team with direction and support that will improve their technical skills and drive strong results.
• Motivating and gaining buy-in from others, reflecting a positive attitude and interact with all levels.
• 70% of this role is production based UAA Role while the remaining 30% is allocated to the Work Lead.