Chubb’s North American Digital Consumer Division brings together the digital products and services of Chubb’s North American consumer businesses. We are a diverse, dynamic, and nimble team that uses technology, smarts, and a customer-centric focus to build and digitally distribute a diverse portfolio of digital products and services at the right time and place. These are the products, innovations, and experiences of future Chubb, built today.

Your teammates have backgrounds in insurance, Insurtech, training, real estate, education, the military, oil & gas, government, consulting, manufacturing, financial service, emergency management, social work, & pharma. We love to parent, laugh, craft, coach youth sports, watch comedy shows, drink a lot of coffee and tea, farm, mentor, volunteer, travel off the beaten path, plan events. We are from multiple countries and cultures. What will you bring to our team?
Who you are:

You are multi-talented in quality assurance or user acceptance testing. You have worked in multiple roles and have experience with the following functions: user acceptance test planning and strategy alignment, creation of test cases, defect management and triaging, status updates, and end-to-end testing preparation and execution. You are in your element building automation to test new things or fix what is broken, and you always spot big opportunities to do better. You are highly competent, and your current manager will really miss your results-driven, above-and-beyond approach you bring to your current role.

In this role, you will work closely with the NA Digital Consumer Team, product owners, Tech Team, and other members of the Operations group in testing, implementing, and managing products, processes, user acceptance testing and data validation to dramatically improve the customer experience. 

In this role you will:

• Provide a customer-centric forward-looking mindset, challenge the status quo, and articulately communicate with our team to achieve robust testing standards and results
• Lead, execute, and collaborate with the team to create and orchestrate user acceptance test plans, and manage defect and triage processes 
• Work cross-functionally with Partnership, Compliance, Product Factory, Billing, Finance and company Claims teams to develop, define, and execute user acceptance testing for Digital Consumer product and partner needs
• Leading the user acceptance testing for product and partner implementations, including implementing products in policy admin systems leveraging automation to streamline user acceptance testing and results
• Ensure testing is integrated throughout the project lifecycle, testing-early-and-often, and constantly involving users and stakeholders
• Deliver radical results in short time periods, driving quality results in new digital environment