Chubb’s Digital Marketing team is an inspiring digital first team dedicated to driving digital channel strategy, executing, and optimizing campaigns. The focus is to partner with marketing and communication team members to fuel revenue growth using marketing technology, user experience, data, and analytics.

The AVP, User Experience Designer and Website Marketing is a collaborative role that will be responsible for partnering with the North American marketing team to design user experience journeys as well as website, email, social and paid media user centric designs. They will leverage the brand and internal and external teams to create a branded digital experience that maximizes the experience around digital channels like Chubb.com, email, paid media, our digital channels, etc. We are looking for someone who loves a challenge, is empathetic, has implemented design thinking and is able to solve complex design journey challenges in both B2C but also B2B and B2B2C environments.

By consulting with marketing and business subject matter experts, this team member will do hands on design work to create amazing visuals, exciting digital creative work and seamless digital experiences that are reflective of our best-in-class global brand. We will look at this design leader to make design improvements to our existing design library to address design gaps that our clients and brokers need.

This role will report to the VP of North America Digital Marketing and be a critical partner to developing the long-term agent and client marketing journey, website and email design strategy and roadmap. They should have a thorough understanding and practice of the different phases of user research and design processes – from user research, persona, journey design, creative concepts, and low/high fidelity prototypes. They will insure our digital channels visual and user experience is up to date, best in class and well-maintained and governed.

This role operates on a hybrid work schedule and must sit in our Jersey City, NJ/New York, NY/Whitehouse Station, NJ/ or Philadelphia, PA office. 

Primary Responsibilities:

• Be the main point of contact, and responsible for the deliveries of any digital design projects across the N. American marketing/communication teams.
• Responsible for deliveries across many concurrent active projects, being able to provide status and transparency to partners
• Deliver designs that create seamless experience, being able to deliver wireframes, low/high fidelity visuals, ideate, lead workshops, and collaborate design sessions
• Collaborate with IT, engineering teams, influence product owners, business sponsors, strategist, and 3rd party design companies
• Understand the lead generation, and customer life cycle journey of both B2B and B2C and B2B2C models
• Leverage business intelligence to inform purpose-driven content strategies – mapping content opportunities and needs across platforms, channels, and the full-funnel customer journey.
• Create next generation user design and interfaces, applying expertise from information, interaction, and data visualization design to develop compelling experience for our digital channels.
• Have a strong working knowledge of marketing technologies like Google Analytics, Medallia, Adobe experience manager and Salesforce marketing cloud