Summary

This position will be responsible for the administrative management, staff development and technical claim results for a teams within the Chubb East Regions Direct Handle Commercial Claims operations. The individual will be responsible for delivering excellent financial and service results as well as a high-quality product involving commercial bodily injury, property damage and personal injury claims on primary and excess policies. The position will also be responsible for developing staff, succession planning and executing strategies to achieve goals and objectives. The ideal candidate will be responsible for the efficient/consistent delivery of service to our customers and business partners that meets or exceeds Chubb's standards and complies with all applicable statutes/regulations within the assigned jurisdiction(s).

This is a hybrid opportunity, 3 days in the office and 2 days remotely. Available office locations are Phoenix or Chicago.

Responsibilities

The desired candidate is service-oriented and results-driven and must also possess excellent administrative, leadership and organizational skills. Candidate must be able to make timely and appropriate decisions. Experience in performance management, training, staff development, and succession planning is a strong plus. Oversight of bodily injury and property damage claims ensuring consistent handling across all Chubb entities. This position will:

• Ensure high level of technical claim handling from professional claims staff.
• Interact with business management and direct leadership responsible for Commercial Casualty underwriting to communicate claim trends which impact the business.
• Ensure the commercial claims team operational activities meet with and integrate with organizational requirements for quality management, internal and external audits, compliance and privacy policies and procedures.
• Guide staff with the handling of commercial casualty claims, ensuring appropriate internal stakeholder coordination and execution.
• Analyze and provide appropriate direction on coverage and communicate coverage positions to appropriate parties.
• Provide outstanding customer service and works well with the insured, broker and TPA (when applicable) in the adjustment of claims.
• Set reserves within authority and make claim recommendations to senior management.
• Establish and maintains strong customer relations.
• Participate in regular and meaningful discussions with internal and external business partners.