Christie Clinic's department of Radiology is looking for a full-time Scheduler from Monday - Friday 8:00am-5:00pm at Christie Clinic on University location.

Duties include greeting clinic patients upon arrival, assisting with the check in process, answering incoming phone calls, scheduling appointments and assisting with the checkout or rescheduling process. The Scheduler will also serve as a liaison between patient and medical support staff.

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching and lifting. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in the reception area and involves frequent contact with patients and providers as well as exposure to communicable illnesses. Requirements may include working irregular hours.

Responsibilities:

• Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
• Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments in a quick and accurate manner.
• Provide check-in process for patients.
• Verify and update necessary demographic information.
• Maintain modality schedules and check for accuracy.
• Keep a neat and orderly work and lobby area.
• Maintain relevant office supplies for department effectiveness.
• Perform related work as required.

Experience

• Medical office setting experience

Education

• High School or better

Skills

• Appointment scheduling
• Computer literacy
• Ability to speak clearly and concisely
• Ability to communicate effectively
• Ability to answer high volume of calls
• Medical terminology

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)