Christie Clinic is seeking a dynamic self-starter for a full-time Patient Service Representative position at our Family Medicine on Windsor clinic. The hours are Monday-Friday from 7:00am-4:00pm or 8:00am-5:00pm.

Duties include acting as a liaison between patients and medical staff. Other duties include greeting patients, scheduling and rescheduling appointments, answering phones and ensuring that all patient matters are taken care of prior to seeing the provider.

Stable work history, excellent computer and customer service skills required. Experience in a medical office setting strongly preferred.

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching and lifting up to 25 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in a medical office setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids and other waste common to a health care environment. Requirements may include working irregular hours.

Responsibilities:

• Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
• Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
• Provide check in process for patients.
• Verify and update necessary demographic information.
• Maintain provider schedules.
• Keep a neat and orderly work and lobby area.
• Maintain relevant office supplies for department effectiveness.
• Distribute mail to appropriate staff members.
• Schedule referral visits, tests, labs and appointments, as requested.
• Ensure patient completes all paperwork pertaining to the office visit including insurance information, etc. prior to patient seeing provider.
• Post any payments including co-payments, payments toward account balances, collections, etc.
• Change financial class for charges on a patient’s account that need filed to update insurance.
• Maintain and balance payment drawer at end of day including cash, checks and charges.
• Enter adult history forms into the electronic medical record.
• Fax signed documents and maintain file system for Radiology, Physical Therapy and Cardiology orders, mail order prescriptions, routers from office visits and any other faxed papers.
• Prepare patient charts for patient check in for office visits, labs, etc.
• Stamp any papers, results, medical records, etc. and send to HIS to be scanned.
• Obtain signatures on corresponding forms and document any other material received or requested into the electronic medical record.
• Assist patient to exam room, clean exam room after appointment and help to restock room with supplies if also MOA.
• Perform related work as required.

Experience

• Experience in a medical office setting

Education

• High School or better

Skills

• Computer literacy
• Ability to multi-task
• Ability to speak clearly and concisely
• Ability to communicate effectively
• Medical terminology

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)