PRIMARY FUNCTION:

A member of the health care team who coordinates and performs scheduling and clerical duties to enhance the functioning of the patient care unit. Preps patient charts and schedules procedures, in collaboration with physician offices and the HVIS Labs for Christiana and Wilmington campuses, assuring the availability and proper utilization of resources including time, equipment, and personnel for add-on cases. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Negotiates with Physician offices and HVIS personnel for dates and times to accommodate their requests for scheduling procedures. 

Utilizing a proficient knowledge of basic HVIS equipment/instrumentation, identifies potential conflicts associated with case requirements.

Collaborates with PCC to resolve time conflicts, contacting physician offices requesting time changes or adjustments in case schedules that will provide a positive outcome for both the patient and physician.

Works with Physician's office staff, PCC, and anesthesia in addressing and scheduling special requests for specific dates and times or requests to start earlier or later than originally scheduled.

Utilizes knowledge of diagnoses and collaborates with PCC and Anesthesia to process scheduling of urgent case requests.

Competently utilizes SurgiNet software in capturing patient information and completing designated fields for accurate transmission and use by Admitting, Bed Control and HVIS Departments for positive outcomes in patient care.

Gather empty charts and chart-making supplies from Prep and Holding each day to prepare and complete patient charts needed for next-day procedures.

Maintains copier/fax machine and printer in the Pre-Arrival office, including supplies.

Work through MMF website to gather paper orders, consents, and review documents that should be transferred to PowerChart.

Review chart requirements: lab values, EKGs, H&Ps, NCDs, and consents.

Communicate with the various teams within HVIS and procedural areas regarding chart/safety concerns, missing and duplicate document issues, which are not rectified prior to patient arrival.

Deliver completed charts and wrist bands for procedures to appropriate personnel.

Create inventory of forms in Prep and Holding and place the weekly order in SmartWorks

Maintain Pre-Arrival checklist and tracker icons for each procedural case.

Maintains up-to-date standards regarding patient cases and their requirements.

Practices professional telephone etiquette for all incoming HVIS calls.

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

High school diploma or equivalent

Two years clerical or related experience

An equivalent combination of education and experience may be substituted.

Computer Experience

SPECIAL REQUIREMENTS:

None