ChristianaCare Pediatrics at Wilmington Health Center is looking for an Office Assistant.

ChristianaCare Pediatrics at Wilmington Health Center is located at 501 West 14th Street in Wilmington, DE. ChristianaCare Pediatrics at Wilmington Health Center is our academic practice that offer care to infants, children, and teens.

ChristianaCare Pediatrics offers wellness and preventive health visits, and medical care for treating illness and injury, the team of clinical and support personnel provide the high-quality health care that every patient within our community deserves, regardless of income or ability to pay.

ChristianaCare Pediatrics at Wilmington Health Center includes physicians who are teachers, faculty members, making it possible for resident doctors to be part of the care team. Faculty participate in research and continually advance their knowledge as they mentor leading-edge and compassionate care teams who often continue working at ChristianaCare.

The Office Assistants fields phone calls, answers patient questions, schedules new and follow-up appointments, registers patients and updates record and represents the entire practice every time there is interaction with a patient.

Work Schedule:

• Monday, Wednesday, Thursday & Friday from 8am to 5pm
• Tuesdays from 8am to 7pm
• Medical Assistant will rotate Saturdays from 8am to 12pm

Compensation / Benefits:

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12 weeks paid parental leave.
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Job duties & responsibilities:

• Schedules appointments.
• Answers multi line telephones and retrieves accurate messages.
• Manages front desktop.
• Collects payments according to insurance requirements.
• Applies ICD9 & CPT4 codes to encounter forms for billing purposes.
• Performs outreach calls for the team.
• Interacts between physicians, staff, and patients to provide accurate communication and customer service.
• Excellent time management skills, ability to multi-task, and prioritize work.
• Excellent written and verbal communication skills.
• Ability to build and foster professional relationships in a team environment.
• Performs other related duties as required.

Education Requirements:

• High School Graduate or GED required.
• Medical receptionist or medical assistant degree preferred but not required.
• Experience in a medical office setting or customer service environment is preferred but not required.

When we lead with love, excellence is inevitable.
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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.