** Concierge I - FT 1st Shift**

** The Suites at Someren Glen**

** Centennial, CO**

If you are considering a position at Christian Living Communities | Cappella Living Solutions, we have a wide range of benefits to consider! These may vary based on the status of the role (Part-Time, Full-Time, PRN, or other).

* Health Coverage

* Health Savings Accounts

* Retirement (with match)

* Dental, Vision, Disability & Life Insurance

* Paid Time Off plan

* Referral Bonus

* Robust Recognition programs

* Opportunity for Scholarship dollars

* Employee Assistance Programs

Please note, consistent with state and federal mandates, being fully vaccinated from COVID-19 is a condition of employment.

If you love creating relationships with residents and fellow team members, take a look at this concierge role. You are many times the first contact for people coming in to the Community and can have such a positive impact with friendly words, a smile, and sharing knowledge about what fun things are happening!

This full time position is scheduled from 10:45am - 6:15pm, days of the week may vary.

Pay for this position starts at $15 per hour. **Position Summary**

Self-motivated; uses strong hospitality focus, in serving as the first and central point of contact for service related issues. Answers resident questions and assists residents in making reservations for dining, travel, in home service referrals, dry cleaning depository, entertainment attractions, events, etc. as applicable. Develops and delivers personalized service. Answers phone, manages in-house mail center and serves as a general referral source.

**Essential Duties**

* Screens incoming calls; takes messages and /or forwards calls as appropriate.

* Greets and signs in all visitors

* Greets and provides directions or information to residents, visitors, guests and vendors.

* Responsible for sorting and distributing incoming mail.

* Provides clerical assistance as needed. Types letters of correspondence, memorandums, reports, forms, etc. Receives event reservations, schedules guest apartment reservations and updates census, resident directory and birthday list.

* Provides basic information to those inquiring about the community; ensures current marketing brochures are available.

* Responds to Emergency Call System and building alarm system.

* Responsible for administration of Stat Check System.

* Responsible for periodic interior rounds to ensure building is secure.

* Receives and processes work orders for the Community. Manages office equipment and supplies.

* Provides effective and courteous service to all residents, guests and co-workers.

* Handles resident emergency situations in the absence of the Resident Services Director.

* Other duties as assigned.

**Basic Qualifications and Experience**

* High School Diploma or equivalent.

* Working knowledge of multi-extension, multi-line telephone system is required.

* Prior concierge or hospitality experience strongly preferred.

* Energetic, enthusiastic, exceptional communication skills.

* Good organizational skills, follow-up and follow through; must be able to multitask.

* Minimum one-year experience in a business office environment. Strong clerical skills to include knowledge of computer software (Word, Excel, Outlook).

* Must be able to read, write and speak the English language.

* Must possess strong communication and excellent customer service skills.