Job Title

Intake Coordinator

Position Summary

The Intake Coordinator assists the social service patients in accessing healthcare and social services at one or more clinic locations for CCHC patients and collect data and run social service reports. The primary function of this position is to coordinate social service application processes, ensure an accurate and efficient processing of applicants based on eligibility of social services at CCHC, and ensure that data collections are reported as required. This position will be in partnership with patients and care team, to maximize and improve patient access to services, health outcomes, and satisfaction. The individual who holds this position exemplifies the CCHC mission, vision and values and acts in accordance with CCHC policies and procedures, including complying with all CCHC Customer Service Standards.

Responsibilities Include but are not limited to:

•  Responds to requests for information on CCHC’s social service programs from the general public, social service agencies, and potential housing applicants.
•  Interviews and screens potential social service candidates
•  Performs social service intakes · Assists candidates with completing required intake forms
•  Collects eligibility documentation
•  Prepares client file
•  Maintains wait list of social service programs
•  Completes data entry projects on a timely basis
•  Provides admin. support to social services
•  Performs other program support duties as assigned
•  Assist patients, in collaboration with the care team, with transitions to care, navigating health care services and linkage to community resources.
• Produce and input timely and accurate documentation of patient communication and information within EHR system.
•  Regularly collaborate, coordinate, and communicate with care team to resolve outstanding patient care related items (i.e., access to services, schedule appointments, follow up on patient missed appointments, follow up paperwork and other patient and agency needs).
• Participate in Patient Centered Medical Home (PCMH) and quality improvement (QI) related activities as assigned.
• Always maintain professionalism and patient confidentiality
•  Adhere to all policies, procedures, and protocols of the agency and department.
•  Performs related duties as assigned.

Skills /Qualifications/Experience:

• Master’s degree or equivalent from an accredited school/program preferred Knowledge of medical terminology.
• Prior experience as a Medical Assistant is strongly preferred; CNA and/or community health worker a plus.
• Interest in or previous coursework in human service field, such as social work, psychology, or nursing preferred.
• Prior work experience in behavioral health field, clinic or hospital preferred.
• Can accommodate a flexible work schedule to meet clinic hours and must have reliable transportation to access other clinic sites as assigned. Skills:
• Excellent customer service and communication skills, both written and oral.
• Meticulous and organized with the ability to multi-task and work in a demanding environment.
• Must have a keen sense of compassion and strong people skills. Strong computer skills in Outlook, HMIS, Excel, and MS Word is preferred.
• Abilities: Ability to function independently, to organize and prioritize effectively, and be self-motivated.

Christian Community Health Center is an EOE.