Company DescriptionChristian Brothers Automotive Benefits:Closed Every Weekend To Spend Time With Family & FriendsPaid Vacation & Paid HolidaysEmployer-paid Financial Wellness Program and App, SmartDollar & EveryDollarOn-Going Training & Career AdvancementLocally Owned and OperatedContinuous Training Available Through The CBA Flywheel Learning SystemJob DescriptionJob Title:Automotive Service ManagerLocation:13918 Village Lake Circle, Jacksonville FL 32258Job Overview:This brand-new state-of-the-art facility is scheduled to open in June 2024. Interviews will begin in March 2024.As a Service Manager with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers. Our Service Managers have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include but are not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.Responsibilities include, but are not limited to:Manage office and shop personnel and daily operationsFollow and enforce all company policies and procedures as outlined in the current Employee HandbookTake necessary corrective and/or disciplinary action for employee non-complianceEnsure quality of work, attitude and performance meets or exceeds customer satisfaction goalsDirect the smooth, orderly and organized operation of the storeMaintain a personal positive attitude and positive communications at all timesDevelop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the techniciansEnsure selection of quality partsEnsure target margins are achievedOpen and close stores on a daily basisPerform daily accounting closing and balancing proceduresPerform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to OwnersEnsure all equipment is fully operational and in good working order.Ensure technicians have the resources needed to do their jobServe as the primary communications interface to the customers, before, during and after serviceGreet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respectPresent the best solution to properly repair our customer’s vehicle in a way that is easy for them to understandPossess the ability to consistently and effectively sell our services without jeopardizing honesty and integrityAct in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrityOther duties may be assignedQualificationsQualifications:5 years work experience in Automotive Customer Service & Service SalesSupervisory or Management experience in the Automotive IndustryProficiency in Windows based computer software and automotive store applicationsExperience in TekMetric software application preferred, but not requiredGraduation from an industry recognized service training program preferred by not requiredASE Service Consultant certification or equivalent experienceCurrent driver’s licensesDriving record acceptable to our current insurance carrierPhysical Requirements:Being on your feet for the majority of the workday (standing, walking, etc.)Occasionally lifting and carrying objects over 50 lbs.Driving manual transmission vehiclesKeeping a brisk work pace in a high-volume environmentUsing a keyboard and mouse several times dailyUsing a standard handset phone several times dailyAdditional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 290 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.