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Job Overview:
We are seeking a skilled Service Writer to join our team. The Service Writer will play a crucial role in ensuring the smooth operation of our automotive service department by coordinating service appointments, communicating with customers, and providing exceptional customer service.
Duties:
- Schedule service appointments and manage the service department's workflow
- Communicate with customers regarding their vehicle's maintenance and repair needs
- Provide estimates for services and repairs, ensuring accuracy and transparency
- Coordinate with technicians to ensure timely completion of work
- Maintain customer records and update service history in the system
- Address customer inquiries and concerns promptly and professionally
Requirements:
- Prior experience in automotive service or repair industry is preferred
- Strong mechanical knowledge to effectively communicate with technicians and customers
- Familiarity with vehicle maintenance services such as oil changes, shocks struts, alignments, etc.
- Knowledge of auto estimating and dealership procedures
- Ability to work in a fast-paced environment while maintaining attention to detail
- Excellent communication and customer service skills
This position offers a competitive salary based on experience. If you have a passion for automotive service and enjoy interacting with customers, we encourage you to apply for the Service Writer position.
Job Type: Full-time
Pay: $20.00 - $35.00 per hour
Expected hours: 50 per week
Benefits:
Day range:
Shift:
Ability to Relocate:
Work Location: In person
Full Time
$43k-58k (estimate)
05/08/2024
09/03/2024
The following is the career advancement route for Automotive Service Advisor/Writer positions, which can be used as a reference in future career path planning. As an Automotive Service Advisor/Writer, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Service Advisor/Writer. You can explore the career advancement for an Automotive Service Advisor/Writer below and select your interested title to get hiring information.