Job Details
Job Location
Boise Office - Boise, ID
Salary Range
$115,000.00 - $125,000.00 Salary
Description
SCOPE:
Christensen, Inc., is a mid-market fuel, propane and lubricants distributor with operations in Washington, Oregon and Idaho, and has a mixed portfolio of approximately 10,000 predominantly commercial accounts with a total portfolio balance of $25 to $30 million. The Corporate Credit & Collections Sr. Manager will be responsible for the credit process, collections, and cash application for Christensen Inc. This position is responsible for trade and non-trade accounts receivable. This position reports to the Corporate Assistant Treasurer. The Corporate Credit & Collections Sr. Manager will be a hands-on role that leads the Division Credit & Collections Managers, Cash Applications Team, and Customer Account Setup Analyst. The role will collaborate closely with the following teams: Sales, Accounting, Finance, and Operations.
SIGNIFICANT ACTIVITIES & DELIVERABLES

• Review and rapidly improve on the company's credit adjudication, monitoring and collections processes
• Identify key accounts and balance the need for the collection of unpaid, particularly overdue amounts, with sensible understanding of customer circumstances so customers feel respected but understand the sensible limits Christensen can provide
• Read, understand, and interpret financial statements to make credit decisions
• Calculate, understand, and use relevant financial ratios to make credit decisions
• Design and implement an internal scoring model for decisioning credit request
• Draft, implement, monitor, and train others on the following policies: credit and collections
• Design and implement automated processes for credit and collections leveraging AI tools through banking partners and/or other third-party applications
• Investigate and verify financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications
• Establish credit limitations on customer accounts and approve special credit arrangements and deviations from standard terms of payment
• Manage the Accounts Receivable portfolio within established aging goals, ensuring timely collection of balances due
• Review collection reports to determine collection and balance outstanding status and evaluate effectiveness of current collection policies and procedures
• Prepare and submit periodic reporting to leadership on the status of the portfolio overall, with supplementary information on key large, high risk or overdue accounts
• Work with members of the Division leadership team to consider the collectability of all accounts in the portfolio and provide a recommendation of the appropriate Allowance for Doubtful Accounts and proposed write offs, on no less than a quarterly basis
• Audit delinquent accounts considered to be un-collectible to ensure maximum effort has been made before assigning bad debt status to account.
• Submit delinquent accounts to attorney or outside agency for collection along with monitoring collection progress and being responsible for enforcing our collection policies
• Set-up all new customer accounts and maintain accurate information: i.e. contact information, credit limits, exemption certificates
• Ensure all trade payments are applied to open invoices and fully reconciled on a monthly basis
• Ensure customer master data is maintained and proper internal controls are in place, operating effectively, and monitored
• Full monthly reporting and status updates on the open AR
• Track, document, and report on metrics and KPI's for all areas of responsibility
• Meet target metrics on a monthly basis
• Be able to travel approximately 25% as needed
• Partner with the Sales, Accounting, and Finance teams to support the operations of the company
• Other duties as assigned

LEADERSHIP & TEAM REACH

• Understand and live our Core Values
• Create and promote a positive and supportive work environment
• Encourage and communicate with fellow team members
• Always thinking of new ways to improve work processes and efficiencies
• Build a collaborative and respectful arrangement/tension with the Division Leadership teams such that there is an appropriate balance of credit risk taking and minimization of Bad Debt losses

SKILLS & QUALIFICATIONS

• Successful completion of 4 years of college with a Bachelors degree, with a major in Business Administration, or Accounting preferred
• Five to seven years of experience in credit and collection procedures
• Demonstrated experience designing and implementing a credit and collections applications process leveraging best in class technology
• Demonstrated experience and skill in credit adjudication techniques (tangible net worth, cash flow ability to pay) and securitization tools (Letters of Credit, Deeds of Trust, Liens, etc.)
• Team player with ability to interact effectively cross-functionally and with all levels of management
• Strong written and oral communication skills along with the ability to negotiate payment terms, payment plans, etc.
• A customer service mindset for both internal and external customers.
• Excellent organizational and analytical skills, attention to detail, and ability to multitask in a fast-paced deadline driven environment
• Ability to lead and deliver results without direction

PHYSICAL & MENTAL DEMANDS

• Operates in a professional office environment.
• Regularly required to stand, walk, sit for long periods of times, talk, and hear.
• Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

COMPANY OFFERED BENEFITS

• As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:
• Health Insurance Benefits:
  • Medical, Dental, Vision, plus Ancillary Plans.
  • Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
  • Company provided long term disability and up to $50,000 of life insurance.
• 401(k) plan with a generous company contribution.
• Paid time off in addition to 7 company paid holidays.
• Parental Leave Program.
• Employee Assistance Program.
• Employee Recognition Program.
• Employee Referral Bonus Program.

Qualifications
SCOPE:
Christensen, Inc., is a mid-market fuel, propane and lubricants distributor with operations in Washington, Oregon and Idaho, and has a mixed portfolio of approximately 10,000 predominantly commercial accounts with a total portfolio balance of $25 to $30 million. Because on continuing and further planned moves to common systems and processes, the intention is to reorganize to have one Corporate Credit Manager to lead the ongoing management of Christensen's credit risk.
SIGNIFICANT ACTIVITIES & DELIVERABLES

• Review and rapidly improve on the company's credit adjudication, monitoring and collections processes
• Identify key accounts and balance the need for the collection of unpaid, particularly overdue amounts, with sensible understanding of customer circumstances so customers feel respected but understand the sensible limits Christensen can provide
• Read, understand, and interpret financial statements to make credit decisions
• Calculate, understand, and use relevant financial ratios to make credit decisions
• Design and implement an internal scoring model for decisioning credit request
• Draft, implement, monitor, and train others on the following policies: credit and collections
• Design and implement automated processes for credit and collections leveraging AI tools through banking partners and/or other third-party applications
• Investigate and verify financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications
• Establish credit limitations on customer accounts and approve special credit arrangements and deviations from standard terms of payment
• Manage the Accounts Receivable portfolio within established aging goals, ensuring timely collection of balances due
• Review collection reports to determine collection and balance outstanding status and evaluate effectiveness of current collection policies and procedures
• Prepare and submit periodic reporting to leadership on the status of the portfolio overall, with supplementary information on key large, high risk or overdue accounts
• Work with members of the Division leadership team to consider the collectability of all accounts in the portfolio and provide a recommendation of the appropriate Allowance for Doubtful Accounts and proposed write offs, on no less than a quarterly basis
• Audit delinquent accounts considered to be un-collectible to ensure maximum effort has been made before assigning bad debt status to account.
• Submit delinquent accounts to attorney or outside agency for collection along with monitoring collection progress and being responsible for enforcing our collection policies
• Set-up all new customer accounts and maintain accurate information: i.e. contact information, credit limits, exemption certificates
• Ensure all trade payments are applied to open invoices and fully reconciled on a monthly basis
• Ensure customer master data is maintained and proper internal controls are in place, operating effectively, and monitored
• Full monthly reporting and status updates on the open AR
• Track, document, and report on metrics and KPI's for all areas of responsibility
• Meet target metrics on a monthly basis
• Be able to travel approximately 25% as needed
• Partner with the Sales, Accounting, and Finance teams to support the operations of the company
• Other duties as assigned

LEADERSHIP & TEAM REACH

• Understand and live our Core Values
• Create and promote a positive and supportive work environment
• Encourage and communicate with fellow team members
• Always thinking of new ways to improve work processes and efficiencies
• Build a collaborative and respectful arrangement/tension with the Division Leadership teams such that there is an appropriate balance of credit risk taking and minimization of Bad Debt losses

SKILLS & QUALIFICATIONS

• Successful completion of 4 years of college with a Bachelors degree, with a major in Business Administration, or Accounting preferred
• Five to seven years of experience in credit and collection procedures
• Demonstrated experience designing and implementing a credit and collections applications process leveraging best in class technology
• Demonstrated experience and skill in credit adjudication techniques (tangible net worth, cash flow ability to pay) and securitization tools (Letters of Credit, Deeds of Trust, Liens, etc.)
• Team player with ability to interact effectively cross-functionally and with all levels of management
• Strong written and oral communication skills along with the ability to negotiate payment terms, payment plans, etc.
• A customer service mindset for both internal and external customers.
• Excellent organizational and analytical skills, attention to detail, and ability to multitask in a fast-paced deadline driven environment
• Ability to lead and deliver results without direction

PHYSICAL & MENTAL DEMANDS

• Operates in a professional office environment.
• Regularly required to stand, walk, sit for long periods of times, talk, and hear.
• Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

COMPANY OFFERED BENEFITS

• As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:
• Health Insurance Benefits:
  • Medical, Dental, Vision, plus Ancillary Plans.
  • Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
  • Company provided long term disability and up to $50,000 of life insurance.
• 401(k) plan with a generous company contribution.
• Paid time off in addition to 7 company paid holidays.
• Parental Leave Program.
• Employee Assistance Program.
• Employee Recognition Program.
• Employee Referral Bonus Program.