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Patient Access Representative
$30k-37k (estimate)
Full Time | Ambulatory Healthcare Services 11 Months Ago
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Christ Community Health Services Augusta is Hiring a Patient Access Representative Near Augusta, GA

Company Background:
Our Mission: To proclaim Jesus Christ as Lord and to demonstrate His love by providing affordable, quality primary health care to the underserved.
Our Vision: In response to God’s grace, we desire to be a part of the redemptive work of Christ to the economically, socially, and spiritually impoverished communities of Augusta, Georgia.
About: Christ Community Health Services Augusta (CCH) is a rapidly growing, primary care health clinic and a community and faith-based 501 (c) (3) organization serving families in a ten-county region between Georgia and South Carolina.
As our patient population continues to grow throughout the greater Augusta area, we are in search of a caring and competent full-time Patient Access Representative to join our team! Our four clinics (five, including dental) are strategically located in urban Augusta neighborhoods, providing local access to affordable care for patients who face medical, economic and transportation hardships. As a federally qualified health center and certified patient-centered medical home, we accept patients with no insurance, Medicare, Medicaid and most commercial insurance plans.
Our services include:
  • Adult and Pediatric Primary Care
  • Integrated Behavioral Health
  • Family Dentistry
  • Physical Therapy
  • HIV/Chronic Disease Care Management
  • Lab Services
  • Prescription Assistance
  • Specialty Referrals
Christ Community Health aims to share Christ’s love through healing of the body, mind, and soul. We hope you’ll consider joining us in this ministry. Help us meet the needs of others in our community! Working at Christ Community, you’ll find community, vocational purpose, and a place to grow in the health care field.
Position Overview:
Under supervision of the Site Manager, the Patient Access Representative is responsible for coordinating patient reception – including check-in, acceptance of payment, eligibility verification, and related information gathering. Duties also include communicating with new and established patients to conduct appointment scheduling and patient support activities over the phone. The Patient Access Representative will communicate with various clinical and administrative staff to ensure each patient’s experience at CCH is positive while applicable policies and procedures are followed. Key responsibilities include:
  • Exemplifies the mission, vision, and core values of CCH by promoting a culture of loving, holistic patient engagement characterized by trust, grace, and accountability;
  • Conducts registration activities including verification and documentation of all relevant patient demographic and insurance information;
  • Proactively performs insurance eligibility verification and updates;
  • Performs telephonic appointment reminders;
  • Makes outgoing and receives incoming phone calls to appropriately schedule, reschedule, and cancel patient appointments at the request of patients and/or clinical staff;
  • Facilitates Financial Assistance appointments with patient and financial counselors;
  • Greets the patient at the time of arrival;
  • Obtains and records required patient information;
  • Assist patients in understanding scheduling and payment policies, and completing necessary forms;
  • Collects and records payment due at the time of service;
  • Closes daily payment register/batch and balance cash drawer;
  • Guides patients in utilizing CCH’s online web portal, including account set up and general platform understanding;
  • Guides patients in utilizing check-in/payment kiosks;
  • Other patient services and related patient reception responsibilities, as assigned.
  • The Patient Access Representative will work with members of various other teams, including those responsible for accounts/billing, as well as clinical care teams, to continually enhance processes and improve efficiencies.
What we’re looking for in a candidate:
  • At least two (2) years of customer service experience in a moderately high-stress environment;
  • Eager and able to embody the Mission, Vision, and Core Values of CCH;
  • Able and willing to demonstrate love, compassion, and genuine care when interacting with others;
  • Excellent customer service and communication skills;
  • Able to remain calm and react effectively in both routine and emergent situations;
  • Very high attention to detail and strong organizational skills;
  • Ability to accurately accept and record payments, and make change;
  • Eager and able to adapt to and learn new concepts quickly;
  • Strong overall computer skills;
  • Able to collaborate closely with teammates and to effectively manage time independently;
  • Able to encourage and pray with patients and fellow staff;
  • Some college courses related to medical billing/coding, health administration, and/or other related field preferred;
  • Fluency in English and Spanish required.
What Christ Community has to offer:
CCH is committed to understanding the needs of its staff and recognizing that there's more to an employee than just what happens during the typical work week. Because of that, we strive to offer a compensation package that includes a competitive salary; employer-paid medical, life, short-term disability, and long-term disability insurance; available 401k plan with employer matching. Additional benefits include dental and vision insurance, paid time off, paid holidays, flexible spending accounts, employee care credit, uniform allowances, tuition assistance, and more. We are also a qualifying employer under HRSA-funded loan repayment and Public Service Loan Forgiveness (PSLF) program. Join our team today!
**Christ Community Health Services Augusta Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or any other federal, state, or local protected class.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$30k-37k (estimate)

POST DATE

06/27/2023

EXPIRATION DATE

06/22/2024

WEBSITE

cchsaugusta.org

HEADQUARTERS

AUGUSTA, GA

SIZE

50 - 100

FOUNDED

2007

TYPE

Private

CEO

RUSS AYERS

REVENUE

$5M - $10M

INDUSTRY

Ambulatory Healthcare Services

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The job skills required for Patient Access Representative include Customer Service, Scheduling, Attention to Detail, Life Insurance, Health Insurance, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Access Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Access Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Access Representative positions, which can be used as a reference in future career path planning. As a Patient Access Representative, it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Representative. You can explore the career advancement for a Patient Access Representative below and select your interested title to get hiring information.

If you are interested in becoming a Patient Access Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Access Representative job description and responsibilities

Patient access representatives perform a variety of tasks that support patient's arrival and discharge from medical facilities.

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Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.

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Patient access representatives may pursue professional certification to showcase their skills and expertise, such as the Certified Patient Care Technician (CPCT) credential.

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Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.

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Good people skills are helpful for a patient access representative, to communicate with patients and members of their care teams.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Access Representative jobs

Seek Out Hospitality Skills Training Opportunities.

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Ensure Clarity of Expectations.

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Listen, understand and take action.

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Communicate as efficiently as possible.

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Step 3: View the best colleges and universities for Patient Access Representative.

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