With a career at CHR, you can look forward to a respectful workplace, an inclusive culture, and most importantly, a family. A career can mean different things at different workplaces. Apply now to see what it means to us and what it’s like to work somewhere your voice is heard, your wellness is a priority, and your success matters.

JOB TITLE: Office Assistant

EMPLOYMENT TYPE: Per-diem, Approximately 15 hours/week

SCHEDULED HOURS: Varies, office hours between 8am-8pm

SITE LOCATION: Front Office Northeast; Willimantic, CT

ABOUT THE POSITION: Office Assistant

Duties & Responsibilities:

Provides support to staff providing direct care functions with the administrative support team:

• Responsible for appointment scheduling and answering main telephone line in a busy clinic to assist physicians, therapists. Requires extensive contact with clients and staff to coordinate appointments, supervision, and meetings with multiple staff members.
• Greets and checks-in clients for appointments.
• Assists patients with questions and requests.
• Triage clients to handle crisis situations that occur both with clients on the phone and in person. Acts as liaison with doctors and other providers when patient crisis occurs.
• Collects client self-pay fees, co-pays and rent payments.
• Assists new clients who have questions regarding available services. Refers clients to Triage Center or Open Access.
• Schedule Zoom invite for all Virtual visits for Med Providers either remotely or in Telemed rooms
• Schedule Interpreter as requested for Scheduled PE or E/M Visits

Maintains documentation and other methods of communication to maintain quality services:

• Maintains therapist and providers schedule. Responsible for changes to schedule as necessary/assists staff with locating available rooms on short notice.
• Processes all intake paperwork that needs to be reviewed by clinic staff. After paperwork has been reviewed ensures that paperwork is copied, data entered, scanned, mailed and filed, as appropriate.
• Prepares miscellaneous correspondence for clinic staff.
• Maintains contact lists.
• Prepares records for forwarding to other providers.
• Assists with tracking insurance authorization and preparation of forms.
• Verifies insurance for clients presenting for appointments.

Additional Duties and Responsibilities:

• Assists with answering of main telephone lines and processing of calls/answers telephone calls from satellite offices when phones are on ‘roll-over’.
• Maintains office in a neat and organized manner, completes filing, faxing and copying requests as needed.
• Distributes daily mail
• Maintains petty cash for staff.
• May perform other assignments and duties as area require.

QUALIFICATIONS:

Education: High School diploma or equivalent required.

Experience: Previous experience in an office or customer service setting required.

WHY CHR:

• Voted Top Workplace 10 years in a row!
• Generous paid time off, including your birthday!
• 403b Retirement Plan contributions
• Competitive insurance premiums
• Discounts on pet, auto, and home insurances as well!
• Education and licensure reimbursement
• Public Service Loan Forgiveness
• NHSC loan repayment program offered at select sites!
• Tuition Reimbursement/Professional Development program

• Career development
  • Internal career fairs- meet directly with a recruiter and discuss your career goals
  • Plenty of growth opportunities (we have over 80 programs state-wide!)
  • Free trainings, clinical supervision, and mentoring available at many programs

• Robust wellness program
• Annual wellness stipend
• 3 free confidential counseling sessions available 24/7 to employees and household dependents through an employee assistance program

• FREE premium subscription to the Calm app (meditations, music, sleep stories and more!) for you and up to 5 family members

• Virtual bring your pet to work lunches, free weekly yoga, employee appreciation events, and more!
• Ample opportunities to get involved and have your voice heard
• Thought-provoking and interactive learning opportunities for all staff focused on increasing diversity, equity and inclusion (DE&I) throughout the agency

• Employee-lead resource groups
• Leadership luncheons with our CEO
• Join any one of our agency committees!

• Stay informed with frequent updates
  • Weekly video messages directly from our CEO
  • Monthly newsletters
• And much, much more…!

*Many of the benefits listed above are available to all staff regardless of hours worked! Please note that some of the listed benefits may be subject to eligibility.

COMPENSATION*:

$15.00/hr

*Our per diem and fee for service positions offer a flat hourly rate.

CHR is committed to fostering an inclusive culture that respects differences and honors the experience of our diverse staff. We encourage women, members of ethnic minorities, LGBTQ individuals, people with (dis)abilities, and veterans to apply.

Take the first step to a meaningful career and apply to CHR today!