Job Summary:

We are seeking a motivated and energetic Team Leader for our Chip City retail store. As the Team Leader, you will play a key role in ensuring the smooth operation of our store and leading a team of enthusiastic counter staff to deliver high-quality service to our customers. Your primary responsibilities will include overseeing schedules, guiding counter staff, maintaining quality standards, and fostering a positive work environment. At Chip City, our team is all about being Courteous, Happy, Informative, and Precise.

Responsibilities: 

• Lead and motivate a team of counter staff to achieve sales goals, deliver an engaging experience, and promote loyalty programs, while maintaining quality standards.
• Handle various store administration tasks including scheduling, payroll verification, ensuring compliance with meal break regulations, and managing bank deposits.
• Coordinate and assign tasks to counter staff to ensure efficient workflow and optimal use of resources.
• Oversee the baking process to ensure compliance with recipes, portion sizes, and quality guidelines.
• Train new counter staff on baking techniques, safety procedures, and company policies.
• Monitor inventory levels and place orders for cookies and supplies as needed.
• Conduct regular inspections of equipment and work areas to ensure cleanliness, safety, and compliance with sanitation standards.
• Address any issues or concerns raised by counter staff and partner with upper management to provide coaching and support as needed. 
• Uphold a positive and inclusive work environment by promoting teamwork, open communication, and mutual respect among counter staff.

Qualifications: 

• Proven experience working in a cafe or bakery setting, with at least 1 year in a leadership or supervisory role.
• Excellent leadership and communication skills, with the ability to effectively motivate and coach team members.
• Ability to work efficiently in a fast-paced environment and adapt to changing priorities.
• Detail-oriented with a focus on maintaining quality and consistency in product output.
• Understanding of food safety regulations and willingness to enforce sanitation standards.
• Food Protection Certification preferred or willingness to obtain (where required).
• Flexibility to work mornings, nights, weekends, and holidays as needed.
• High school diploma or equivalent; additional culinary or management training is a plus.
• Successful completion of on-the-job training.

Physical Requirements: 

• Ability to navigate a bakery, stockroom, and office spaces, with the capability to lift up to 30 lbs., with or without reasonable accommodation.
• Capability to work in a commercial oven's high-temperature environment.
• Ability to withstand extended periods of standing. 

Benefits Perks:

• Eligible for Medical, Dental, Vision, 401(k), and Commuter benefits.
• A complimentary Chip City cookie and beverage during each shift.
• 50% Off Employee Discount.
• Unleash your career growth as Chip City rapidly grows!

Pay Range: $23.00 - $25.00 per hour