Job Summary:

Responsible for assisting in quality control and providing training and assistance for custodial work according to the provisions of the contract. Position requires strong interpersonal skills and compassion and respect for persons with disabilities.

Essential Functions:

• Complies with all Agency policies and procedures and follows contract specifications
• Keeps up with contract changes, modifications, and provisions
• Monitors customer and Agency compliance with applicable contract specifications
• Follows prescribed inspection procedures
• Makes daily routine inspections
• Inspects all cleaning work performed to ensure high quality and adherence to contract
• Prepares inspection and observation reports and submits daily
• Maintains a file of inspection reports and other required reports on an electronic tracking system
• Utilizes inspections to ensure a continuous improvement process and high quality work
• Strives to improve customer satisfaction and reduce cleaning complaints
• Responds promptly to contracting office staff, building management, and customers
• Walks worksite with COTR weekly or as required by contract
• Attends meetings and training programs and applies required changes
• Attends work regularly according to assigned work schedule
• Complies with dress code and personal hygiene standards
• Passes and complies with all building and security requirements and procedures
• Wears ID badge(s) at all times while performing work under this Contract
• Attends and participates in in-service training, staff meetings, and other activities to facilitate professional development
• Works cooperatively with others in a manner which is positive, enthusiastic, respectful and courteous

Secondary Functions:

• Performs other duties, tasks, and special projects as required

*Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands:

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, and, stoop
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

Job Competencies Needed for Success on the Job:

• Ability to work independently and collaboratively with others
• Ability to be flexible and dedicated to quality and customer service
• Ability to work in a constant state of alertness and with safety always in mind
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data and recommend corrective action
• Ability to read, understand, and apply complex contract provisions and technical material
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to report problems and supply and equipment needs to proper authority
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to act with integrity and ethical standards in job performance
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment and cleaning supplies properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to work a flexible schedule
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support

Other requirements:

• Valid driver’s license from state of residence and ability to drive, if applicable for site
• License must have been valid for at least 3 years
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
• If driving 15 passenger van, must be at least 25 years old
• Ability to acquire and maintain Security Clearance

Essential Personnel:

This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility.

Education:

• High School diploma or equivalent
• Valid CPR/FA certification preferred
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of quality standards
• Knowledge of regulatory standards, hospital standards, and facility management
  • Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens

Experience:

• Minimum of 2 years’ experience in past 5 years performing quality control inspections
• Experience with electronic tracking systems such as JAMS

Notes:

• At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience