Job Title & Specialty Area: Care Coordinator RN Team Leader
Department: Specialty Center
Location: Dallas
Shift: Day
Job Type: Onsite
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
The Team Leader, Care Coordination is responsible for providing leadership to the front-line staff in collaboration with the Manager and Director of Care Coordination. Serves as a conduit between front-line staff and department leaders for the purpose of facilitating communication, overseeing orientation of new team members, and evaluating practice with emphasis on quality and performance improvement. Plans and executes day-to-day operational needs by setting priorities, planning for and addressing staffing needs. Provides guidance, coaching, and feedback to team members and significant input to employment decisions. Addresses performance issues and administers performance reviews. Monitors key metrics and administers on-going problems to improve3 team performance. Serves in various Care Coordination roles. The Team Leader Care Coordination will spend 60% of their time in care coordination roles and 40% of their time in administrative/leadership, recognizing that at least 10% of their time in care coordination roles is still spent coaching, mentoring, and developing staff.
Responsibilities:

• Oversee the Clinical Resource Department staff, communicate with third party payers, ensure process supports reimbursement for authorized care. Problem solve complex paitent pre-certification or authorization situations. Directly communicate with attending physicians to resolve complex cases. Coach staff on communication with physicians and other members of the multi-disciplinary team to help facilitate coordination of care, quality patient care and early discharge planning. Oversight and trending of inpatient denials, avoidable days and length of stay. Assist in the recruitment of employees, evaluations (PEAC's) and time off request of employees. Assist in employee recognition.
• Support staff in providing quality service: promote adequacy of staffing and services for identified and assigned patient populations. Provide orientation and ongoing staff development and education. Facilitate technology resources and tools to enable the team to work efficiently and accurately. Coach and mentor staff on care coordination and early intervention for discharge planning; assist in difficult situations and discharges.
• Actively participate on hospital and system wide committees and councils. Provide CRM input as appropriate. Partner with other departments to ensure delivery of high quality and cost effective outcomes. Communicate to CRM staff initiatives and responsibilities of other departments. Share data with staff and other departments as appropriate. Work in partnership with the Clinical Resource Center.
• Process and performance improvement - ongoing refinement of departmental goals, priorities and initiatives. Identify opportunities to standardize and/or create efficiencies of the delivery of care. Promote collaboration with all disciplines and improve communication and collaborative process. Performs data collection and analysis for trending and auditing.

WORK EXPERIENCE

• At least 4 years job related experience in case management, utilization management, acute care or quality improvement in a healthcare environment required
• At least 1 year demonstrated leadership experience preferred

EDUCATION

• Four-year Bachelor's degree or equivalent experience BSN required

LICENSES AND CERTIFICATIONS

• Current license to practice professional nursing in the State of Texas required
• Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements required
• ACM, CCM, or CCCTM Certification (must obtain within 3 years of assuming role) preferred

A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement >